customermail4.easily.co.uk POP3 can anyone else connect???

[#1]

Hi all,
I am trying to connect to a POP3 account at customermail4.easily.co.uk however from here I cannot get connected. If I try various web POP3 test sites they seem to connect ok, and several of my colleagues also connect and receive e-mail without any problems.
Can someone else try to connect to the server at the above address and let me know what they get.
I am trying to find out if it is an Easily problem or a PN problem or something at my end that is causing this.
Thanks in advance,
R.

[#2]

I cant login, and a Google search is very unhelpful, it looks a bad company

[#3]

Easily.co.uk are definitely a reputable company. but for some reason i am having difficulties accessing their POP3 on the server mentioned in the above post.
I have received email from this server before, but recently I have received nothing with an error reporting that outlook cannot connect to the POP3 server.
R.

[#4]

I could connect to Easily.co.uk  who are a domain holder.
But this is the google entry
Can't send email on 3 internet - 3G forum : your 3G community and ...
My domain is hosted by easily.co.uk They have given me both "customermail4.easily.co.uk" and "smtp.easily.co.uk" as the smtp servers, both of which say I'm ...
www.3g.co.uk/3GForum/showthread.php?p=367018 - 120k - Cached - Similar pages

and a lot more like that

[#5]

I can connect to customermail4.easily.co.uk using telnet fine.
Try a reboot of router and PC.
Try disabling any firewall or A/V software.

[#6]

Strange as I could not find any DNS enteries for customermail4.easily.co.uk. I was going to suggest that the OP does a MX lookup on his domain to confirm that it's customermail4.easily.co.uk

[#7]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Peter>nslookup customermail4.easily.co.uk
Server:  resolver1.opendns.com
Address:  208.67.222.222
Non-authoritative answer:
Name:    customermail4.easily.co.uk
Address:  212.53.95.205

[#8]

Yeh, just found out the DNS tool I was using does not support subdomains. No warning that it does not. Found out by doing a lookup on  one of my subdomains and it did not returm anything.

[#9]

Thanks for all the replies so far, I have tried rebooting both the PC and the router, I have also disabled all FW and AV software, and turned off the firewall on my router.
None of which has helped.
I will continue to try and talk to Easily about the problem, although they seem useless with customer support, I just get the same old check your settings. answer every time.
R.

[#10]

Is it definitely connection to the POP3 server you're having problems with as opposed to authentication?
Open a command window by clicking Start > Run, typing 'cmd' (minus the quotes) and clicking OK.
Try telnetting to the mail server:

C:\Users\Bobby>telnet customermail4.easily.co.uk 110

Press enter and what's returned? You should get something like the following:

+OK Hello there.

Next type:

user <your email username>

Replace '<your email username>' with your Easily username. Press Enter, and you should get another confirmation prompt. Next type:

pass <your email password>

Replacing the obvious. Press Enter.
How far through the above process do you get before encountering errors?

[#11]

Hi Bob,
Yes it's definitely a connection to the POP3 server I am having problems with.
I have been using Telnet to test the POP3 connection from several machines here on my network, all fail to connect.
However if I try Telnet from my server hosted externally, I can connect no problems, and several external POP3 test tools seem to think the mail server is fine.
The thing is if it was something on this computer that is stopping port 110, or generally stopping POP3 access,  I would expect all POP3 accounts to fail, but I am receiving email on several other POP3 accounts external to PN.
R.

[#12]

Does telnet work for other pop3 server addresses then? What happens if you try an nslookup like Peter tried here?

[#13]

Hi Bob, thanks for the reply,
Results from nslookup below from both customermail4.easily.co.uk and mail.plus.net,
C:\Documents and Settings>nslookup customermail4.easily.co.uk
*** Can't find server name for address 192.168.99.1: Non-existent domain
*** Default servers are not available
Server:  UnKnown
Address:  192.168.99.1
Non-authoritative answer:
Name:    customermail4.easily.co.uk
Address:  212.53.95.205

C:\Documents and Settings>nslookup mail.plus.net
*** Can't find server name for address 192.168.99.1: Non-existent domain
*** Default servers are not available
Server:  UnKnown
Address:  192.168.99.1
Non-authoritative answer:
Name:    mail.plus.net
Address:  212.159.10.1
192.168.99.1 is obviously my router IP so cannot have it's name resolved.
I can telnet to the plusnet POP3 servers and to an external server at 217.35.90.xxx I run for another company.
As shown below,
C:\Documents and Settings>telnet customermail4.easily.co.uk 110
Connecting To customermail4.easily.co.uk...Could not open connection to the host
, on port 110: Connect failed
C:\Documents and Settings>telnet mail.plus.net 110
+OK Hello there.
quit
+OK Better luck next time.
Connection to host lost.
C:\Documents and Settings>telnet 217.35.90.xxx 110
+OK Microsoft Exchange Server 2003 POP3 server version 6.5.7638.1 ready.
quit
+OK Microsoft Exchange Server 2003 POP3 server version 6.5.7638.1 signing off.
I have concealed the IP of the email server from the external company I deal with.
The only one that seems to be affected from here is the customermail4.easily.co.uk one. It's all a bit strange.
R.

[#14]

Can you post a tracert to the easily mail server

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Peter>tracert customermail4.easily.co.uk
Tracing route to customermail4.easily.co.uk [212.53.95.205]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.0.1]
  2    23 ms    22 ms    22 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3    22 ms    21 ms    21 ms  vl604.thn-gw1.plus.net [84.92.4.169]
  4    22 ms    22 ms    22 ms  linx2.gw.netbenefit.co.uk [195.66.226.150]
  5    21 ms    22 ms    21 ms  sw-ih-cor-04-outside.netbenefit.co.uk [212.53.64.243]
  6    22 ms    21 ms    21 ms  customermail4.netbenefit.co.uk [212.53.95.205]
Trace complete.

[#15]

Hi Peter, Thanks for your reply,
C:\Documents and Settings>tracert customermail4.easily.co.uk
Tracing route to customermail4.easily.co.uk [212.53.95.205]
over a maximum of 30 hops:
  1  Destination host unreachable.
Trace complete.
Not a lot to go on really.
R.