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current line speed

matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: ‎03-06-2013

current line speed

‎11-10-2013 1:54 AM

hi, just installed a adsl nation faceplate and would like a line speed update please
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jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: current line speed

‎11-10-2013 8:11 AM

Have you confirmed that the IP Profile reported by the BT diagnostic speed test has gone up as a result of the change?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: current line speed

‎11-10-2013 10:53 AM

Hi there,
We could do a line reset but can see that interleaving was removed only this morning so would rather confirm a sync speed change and that the connection is stable before issuing a reset. Please let us know if there has been an improvement in the sync speed and if things have remained stable over the weekend we'll get the reset done for you early next week.
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