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could someone check my account please

niko
Grafter
Posts: 199
Registered: ‎30-01-2012

could someone check my account please

hi guys
when open reach where in the exchange yesterday they said i was on a up to 20meg connection(adsl2)
also my upstream has increased abit (440)
could you check if i am on adsl1 or 2 please (i am on 21cn)
as i am guessing id be better off noise wise on 1
2nd thing can you check my bt profile please as on speed tester it shows as 2.5 mg which is a 2ocn profile
and i realize theres been a mismatch at times between the profile bt report to you and the one reported in speed tester
cheers nik
22 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: could someone check my account please

Hi niko,
You're on ADSL2+ When was it switched over? Can you post a screen shot of your BT speed test result?
Jojo Smiley
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: could someone check my account please

hi jojo
switched on monday but had open reach there yesterday and after replacing 2 more lines they did a snr reset
bt screen shot below
do you think i should be put on to adsl1 ? it might help with the noise margins as its a long line
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: could someone check my account please

I'd see how it goes in your first ten days then decide Smiley
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: could someone check my account please

ok thank you jojo  ,should i raise a ticket if i want to change?
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: could someone check my account please

Let us know after the 10 days and we can do that for you Smiley
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: could someone check my account please

cheers jojo
could you pass a message to adam for me please
the contractor are replacing the faulty line now ,ive just re synced ,ive got a sync that when the profiles actually work should be 3meg
so that's great !!
my upstream is spiking badly and giving loads of errors so i will re access after 10 days
cheers nik
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: could someone check my account please

Yes, I'll let Adam know Smiley
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: could someone check my account please

hi again
i am not sure theres anything to gain by waiting 10 days
also with the lower attenuation on adsl 1 i should think my speed should be higher on it
im getting a lot of crc errors on the upstream
out of interest why was i put on adsl2+ on this line?
upstrem
Noise Margin:    13.0  dB
Connection Rate:  440  Kbps
Line Attenuation: 38.2  dB
Power:            12.9  dBm
Max Rate:        656  Kbps

SuperFrames:      4010056
SF (CRC) Errors:  4294967256
Reed Solomon:    3461538
RS Corrected:    3
RS Un-Corrected:  0
HEC:              4294967289
Errored Seconds:  0
Severe ES:        2
Interleave Depth: 8
Bitswaps:        297
i think it probably a good idea to move to adsl1 (on 21cn )and start the retrain period again (snr reset)
is this something you can do yourself or does it need exchange work?
i take it if it doesnt help it can always at a latter date be moved back
if you could let me know please
nik
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: could someone check my account please

if you could let me know about the above please
and im adding anouther speedtester result to show the other strange one (20cn profile on 21cn)
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: could someone check my account please

Hi niko,
I believe you've called us up about moving to ADSL1. I can do that, but is not something we would keep doing as a resolution to any issues you were having.
Jojo Smiley
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: could someone check my account please

hi jojo
yes please transfer me to 21cn adsl1 ,and start the re training period (snr reset please ?)
i find it strange i was put on adsl2+ with my line as you dont normally do that unless the line is over 4 meg ,so i think something went wrong with your ordering
if you can tell me when its done and i will reboot my router
cheers nik
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: could someone check my account please

it takes 24 working hours to process so it will be Monday Smiley
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: could someone check my account please

thank you jojo
so 10 days retrain from monday?
and can you tell me why it takes 24hours?,what does the swap intail please
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: could someone check my account please

just a quick thought ,will i still have the new dlm  88.2 profile on adsl1
or another option adsl2 (not +)
let me know nik