could someone check my account please
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could someone check my account please
08-03-2012 9:06 AM
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when open reach where in the exchange yesterday they said i was on a up to 20meg connection(adsl2)
also my upstream has increased abit (440)
could you check if i am on adsl1 or 2 please (i am on 21cn)
as i am guessing id be better off noise wise on 1
2nd thing can you check my bt profile please as on speed tester it shows as 2.5 mg which is a 2ocn profile
and i realize theres been a mismatch at times between the profile bt report to you and the one reported in speed tester
cheers nik
Re: could someone check my account please
08-03-2012 9:43 AM
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You're on ADSL2+ When was it switched over? Can you post a screen shot of your BT speed test result?
Jojo
Re: could someone check my account please
08-03-2012 9:51 AM
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switched on monday but had open reach there yesterday and after replacing 2 more lines they did a snr reset
bt screen shot below
do you think i should be put on to adsl1 ? it might help with the noise margins as its a long line
Re: could someone check my account please
08-03-2012 12:38 PM
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Re: could someone check my account please
08-03-2012 12:41 PM
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Re: could someone check my account please
08-03-2012 12:42 PM
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Re: could someone check my account please
08-03-2012 12:56 PM
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could you pass a message to adam for me please
the contractor are replacing the faulty line now ,ive just re synced ,ive got a sync that when the profiles actually work should be 3meg
so that's great !!
my upstream is spiking badly and giving loads of errors so i will re access after 10 days
cheers nik
Re: could someone check my account please
08-03-2012 1:34 PM
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Re: could someone check my account please
09-03-2012 9:46 AM
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i am not sure theres anything to gain by waiting 10 days
also with the lower attenuation on adsl 1 i should think my speed should be higher on it
im getting a lot of crc errors on the upstream
out of interest why was i put on adsl2+ on this line?
upstrem
Noise Margin: 13.0 dB
Connection Rate: 440 Kbps
Line Attenuation: 38.2 dB
Power: 12.9 dBm
Max Rate: 656 Kbps
SuperFrames: 4010056
SF (CRC) Errors: 4294967256
Reed Solomon: 3461538
RS Corrected: 3
RS Un-Corrected: 0
HEC: 4294967289
Errored Seconds: 0
Severe ES: 2
Interleave Depth: 8
Bitswaps: 297
i think it probably a good idea to move to adsl1 (on 21cn )and start the retrain period again (snr reset)
is this something you can do yourself or does it need exchange work?
i take it if it doesnt help it can always at a latter date be moved back
if you could let me know please
nik
Re: could someone check my account please
09-03-2012 11:14 AM
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and im adding anouther speedtester result to show the other strange one (20cn profile on 21cn)
Re: could someone check my account please
09-03-2012 3:03 PM
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I believe you've called us up about moving to ADSL1. I can do that, but is not something we would keep doing as a resolution to any issues you were having.
Jojo
Re: could someone check my account please
09-03-2012 3:10 PM
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yes please transfer me to 21cn adsl1 ,and start the re training period (snr reset please ?)
i find it strange i was put on adsl2+ with my line as you dont normally do that unless the line is over 4 meg ,so i think something went wrong with your ordering
if you can tell me when its done and i will reboot my router
cheers nik
Re: could someone check my account please
09-03-2012 3:14 PM
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Re: could someone check my account please
09-03-2012 3:16 PM
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so 10 days retrain from monday?
and can you tell me why it takes 24hours?,what does the swap intail please
Re: could someone check my account please
09-03-2012 3:21 PM
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or another option adsl2 (not +)
let me know nik
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