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constantly rebooting router T582n

theojs
Newbie
Posts: 7
Registered: ‎01-04-2014

constantly rebooting router T582n

Hi all
I need your help, I have had to reboot my router more times in the last few weeks then ever.
It does not make sense what is happening, I can using one laptop and all is okay, then the connection to the internet drops. I can still connect to the router to view therouter  toolkit  which stated the router is connected. As a fault I check the connection with another laptop and all is well and sometimes not,
So does anyone know what is happening?
Cheer
Alan
12 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: constantly rebooting router T582n

duplicate post removed
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: constantly rebooting router T582n

Hi Alan,
When you are connected wireless and you experience the issue, are you able to try connecting a ethernet cable from your laptop to your router to see if you can then use the Internet?
Looking at your line it doesn't appear to be losing connectivity;
<img src="http://community.plus.net/visualradius/generated/image13964282198584.png"/>
Community Veteran
Posts: 5,217
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: constantly rebooting router T582n

Next time it happens, open a command prompt and do:
ping 8.8.4.4
If you get replies to the ping, try
nslookup www.plus.net 192.168.1.254
and
nslookup www.plus.net 8.8.4.4
(8.8.4.4 is a Google DNS server, 192.168.1.254 is the default LAN IP address of the 582n)
theojs
Newbie
Posts: 7
Registered: ‎01-04-2014

Re: constantly rebooting router T582n

Chris
Thanks for the update, as I stated in the original post it is not the connection of the laptop to router that is dropping, it is the actual connection to the internet. I can connect wireless to the router but cannot use the intranet. This is occurring frequently but not consistently.
You are showing that there is good connectivity from the stats you are showing, but this is not reflected in the wireless connection by a number of different devices  - laptops, tablets or phones and the frequency I am Laing connectivity.
What can you suggest is causing the issue, is this hardware (router, modem or connecting device) or software (firewall, virus checker)?
Cheers Alan
theojs
Newbie
Posts: 7
Registered: ‎01-04-2014

Re: constantly rebooting router T582n

Quote from: ejs
Next time it happens, open a command prompt and do:
ping 8.8.4.4
If you get replies to the ping, try
nslookup www.plus.net 192.168.1.254
and
nslookup www.plus.net 8.8.4.4
(8.8.4.4 is a Google DNS server, 192.168.1.254 is the default LAN IP address of the 582n)

Thanks ejs this will help to fault find and determine if the issue is hardware or software.
Cheers again
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: constantly rebooting router T582n

I know your wireless isn't dropping connection, I thought it would be good to rule out the wireless being an issues when this occurred.
theojs
Newbie
Posts: 7
Registered: ‎01-04-2014

Re: constantly rebooting router T582n

Hi Chris
The problem remains, I believe from running the troubleshooter built into Windows that this has something to do with the proxy setting or the DNS look up. As you tell this is a little beyond me, I understand internet connections to appoint but when something doesn't work and it is little more complicated then I have to ask for expert guidance to resolve this. So I have connected by cable and I get the same thing.
I have reset the router and also cleared the cache and history from the laptops. It is only when I reset/restart the router that the system works so there is obviously something to do the router or modem setup.
I am looking for some help and guidance on how to resolve this.
By the way I have pinged the Google DNS server and I get a Postive response, also tested the NSlookup suggested on both server and router and that works as well.
Over to you.
Thanks
Alan
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: constantly rebooting router T582n

Hi theojs,
Does this happen on multiple devices?
If it just happens on your laptop, are you able to check that your Network Drivers are up to date?
Chris Pettitt
Cloud Environments Engineer
theojs
Newbie
Posts: 7
Registered: ‎01-04-2014

Re: constantly rebooting router T582n

Chris, this mainly happening on the laptops, but occasionally the mobile devices (phones and tablets) will also have connection problems, hence why I believed this was router based. All drivers are updated on the devices regularly, I will run the update on one laptop, the other is a work laptop and will need our IT team to do that.
Any other suggestions would be appreciated.
Thanks
Alan 
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: constantly rebooting router T582n

Hi Alan,
To rule out an issue with your laptops picking up DNS, you could try changing which DNS Servers it connects to? (You may not be able to do this on your works laptop)
Google's details are:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Plusnet's:
Primary: 212.159.13.49
212.159.13.50
Or
Primary: 212.159.6.9
Secondary: 212.159.6.10
Chris Pettitt
Cloud Environments Engineer
theojs
Newbie
Posts: 7
Registered: ‎01-04-2014

Re: constantly rebooting router T582n

Reading on the how to guides, I understand this is done by Telnet into the router using the DOS screen. The only snag is that I cannot get access none of my user names or passwords work.
Is this something you are able to action from your end?
Cheer
Alan
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: constantly rebooting router T582n

Hi theojs,
Are you using our router or are you using another router?