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constantly dropping out

scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

constantly dropping out

I made a post the other week that my connection was dropping randomly through the day, the following day my pc broke down so  inever followed it up, it was connected via ethernet at the time. I now have a new laptop running wirelessly and im still getting constant drops the last couple of days its dropping every other minute im constantly having to refresh pages to try and get it back, its interupting any dowloads i cant even run a speed check as half way through it loses connection, whats going on?
17 REPLIES
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: constantly dropping out

Do you get dropouts if you use a wired connection?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: constantly dropping out

yes it first started while wired
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: constantly dropping out

Is the router in the telephone master socket? Do you have any other sockets, if so is anything plugged in to them and is anything plugged in to any socket filtered?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: constantly dropping out

these is an adsl filter going into bt wall socket with the phone and router going into the adsl
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: constantly dropping out

Are there any other telephone sockets?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: constantly dropping out

no just the one
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: constantly dropping out

Are the drops associated with when you use the telephone?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: constantly dropping out

no infact my phone is almost never used, the drops are random lasting usually only until i refresh the page again although it sometimes goes down for 5 mins or so, it can happen anything from few times a day to every other page viewed
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: constantly dropping out

Hi scotslass86,
the graph below shows your connection over the last week and it's rock solid. Have you checked the power saving options to make sure there's no timeout set?
Jojo Smiley
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: constantly dropping out

Hmm strange im not sure what you mean about power saving could you explain that and i'll check, when it get drops the little icon at bottom of my screen with the plusnet white signal bars goes grey too. thanks
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: constantly dropping out

That sounds like a wireless connection dropping out - you said it was happening wired!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: constantly dropping out

like i said in the op it started happing in the first place on a desktop that was connected via ethernet as it wasnt a wireless pc then the pc broke down so i bought a lap top and the exact same thing is happening but now i can see that the wireless signal is dropping so same problem whatever way its connected
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

still dropping out constantly!

still not got this problem solved, internet is either coming up 'ie in not responding' with the plus net bars on comp greyed out and staying unresponsive until page refreshed or im getting a loss of internet over and over again with the thomson gateway page saying 'no broadband found connection not active'! sometimes for several minutes, during this the computer shows plusnet is connected with all bars full, this is becoming very irritating and it seems the longer into the contract i get with plusnet the worse my service seems to get at the start it was perfect, hopefully i can get this resolved
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: constantly dropping out

Topics merged for continuity.
Have Plusnet offered to supply an alternative router assuming that you haven't one you can borrow