constant disconnection and slow speed

[#1]

when is plusnet gonna do something regarding these issues i joined plusnet on monday 24th may and as of yet still still not kept connection for more than 4 mins at a time, then when i am connected i have to wait ages for the web page to load then i have to keep refreshing the page because of the disconnections, upto now i think plusnet does not look after customers(especially new ones).
the tech guys really do not give a damm when they did contact me back they said they would report it to BTOR now i have to wait 48 to 72 for them
been online since monday now its friday how much longer do i have to wait to ???????
maybe i should buy a dongle while i wait for plusnet to sort this out
great offer 4 months free maybe this is how long it takes to get connected and sorted out !!!!!!!!!!!

[#2]

Have you tried connecting in the test socket inside the master socket with no telephone connected to see if that will stay connected?

[#3]

yeh tried connecting behind mastersocket, also new router,new filter, new cable still same result 

[#4]

Hi there,
I've passed the fault back to our supplier, as you're clearly still having problems.
We should have an update soon.