connections drops after switch to plusnet
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- Re: connections drops after switch to plusnet
connections drops after switch to plusnet
09-07-2013 7:26 PM
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Below i give you my router stats which is connect to test socket thorough Ethernet cable.
WAN STATISTICS
Service VPI/VCI Protocol Interface Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
PPPoA_0_38_1 0/38 PPPoA ppp_0_0_38_1 4746263 3965 0 0 806724 2568 0 0
LAN STATISTICS
Interface Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
Ethernet 1117620 4146 0 0 5400461 4718 0 0
Wireless 18800 49 0 0 12078 74 100 0
ADSL STATISTICS
Mode : ADSL2+
Line Coding : Trellis On
Status : Link Up
Downstream Upstream
Rate (Kbps) : 3068 446
SNR Margin (dB) : 23.8 28.6
Attenuation (dB) : 35.0 20.9
Output Power (dBm) : 0.0 12.8
MSGc (number of bytes in overhead channel message) : 63 46
B (number of bytes in Mux Data Frame) : 14 19
M (number of Mux Data Frames in FEC Data Frame) : 1 2
T (Mux Data Frames over sync bytes) : 6 1
R (number of check bytes in FEC Data Frame) : 16 10
S (ratio of FEC over PMD Data Frame length) : 0.1547 2.7211
L (number of bits in PMD Data Frame) : 1603 147
D (interleaver depth) : 160 8
Delay (msec) : 6 5
Super Frames : 7328 6886
Super Frame Errors : 0 0
RS Words : 3033916 172092
RS Correctable Errors : 0 0
RS Uncorrectable Errors : 0 N/A
HEC Errors : 0 0
OCD Errors : 0 0
LCD Errors : 0 0
Total Cells : 854173 123384
Data Cells : 102083 19288
Bit Errors : 0 0
Total ES : 0 0
Total SES : 0 0
Total UAS : 32 31
Re: connections drops after switch to plusnet
09-07-2013 7:46 PM
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It's likely that you have the 'ring' wire connected ( see here http://www.kitz.co.uk/adsl/socket.htm ). This introduces noise onto the ADSL signal and needs to be removed.
Quote Looks like something is wrong with my home wiring
Not really, the BT Wholesale system has something called Dynamic Line Management(DLM) which attempts to stabilise the line and reduce errors by increasing the Noise margin and thus reducing the ADSL speed. The sky/O2 LLU system does not have this and just lets the errors occur. In your case it looks like the problem is so severe that the line has been 'banded', where the speed is limited to a defined maximum.
Quote but it is a little bit odd to me cause last week all was ok I had very stable connection from o2 for 3 years and now after switch magically my router is unable to connect to exchange.
Check if the 'ring' wire is connected and if so, remove it. Then post back here and hopefully one of the PlusNet Digital Care(DCT) team will spot this tomorrow and see if it's sensible to get the 'banding' lifted
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: connections drops after switch to plusnet
09-07-2013 8:12 PM
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Re: connections drops after switch to plusnet
09-07-2013 8:25 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: connections drops after switch to plusnet
10-07-2013 7:09 AM
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I can only guess that LLU connections don't care about dodgy lines. I even used to turn my router off overnight and when the PC wasn't in use and then back on when needed with no issues.
BT 21CN does need a good stable line or you will suffer continually dropping speeds via the DLM regime. I was losing about 300kbps daily as a result. The staff here were manually increasing this periodically, when asked, to compensate.
In my case I reported a fault and PN duly followed it up. One Saturday afternoon my phone went dead for about an hour followed by the BB. Once they came back up I have been continually DSL connected without issue since.
= it's a matter of reporting then waiting.
Re: connections drops after switch to plusnet
10-07-2013 12:05 PM
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<img src="http://community.plus.net/visualradius/generated/image13734540777289.png"/>
Re: connections drops after switch to plusnet
10-07-2013 3:58 PM
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Re: connections drops after switch to plusnet
16-07-2013 12:49 PM
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Download speedachieved during the test was - 0.96 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
router stats from dmt extension socket
test socket
in the meantime I received message from PN support that further investigation is required and I need arrange visit but 60 quid charge put me off. Im quite sure its not my fault as with my last provider everything worked perfectly just two weeks ago.
What do you guys advise me?
Re: connections drops after switch to plusnet
16-07-2013 12:52 PM
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Basically because of the instability your line has been banded
Re: connections drops after switch to plusnet
16-07-2013 2:23 PM
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Re: connections drops after switch to plusnet
23-07-2013 5:31 PM
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Re: connections drops after switch to plusnet
23-07-2013 5:39 PM
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Re: connections drops after switch to plusnet
23-07-2013 5:41 PM
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01793*******
Phone exchange:
STRATTON ST MARGARET
Estimated line speed:
6Mb (This may vary between 4Mb and 8Mb) - Checked on 2013-06-28 17:50:45
Current line speed:
0.4 Mb
Re: connections drops after switch to plusnet
23-07-2013 5:43 PM
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Quote from: cieju1 Current line speed:
0.4 Mb
There's your problem!
The staff who monitor the forum have likely gone home by now so I'd suggest you give PN a call and ask them to fix your profile (say it doesn't match the BT one).
Re: connections drops after switch to plusnet
24-07-2013 9:46 AM
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