cancel
Showing results for 
Search instead for 
Did you mean: 

connection keeps dropping

deborahjane
Newbie
Posts: 4
Registered: ‎08-04-2010

connection keeps dropping

Hello,my internet connection keeps cutting of about 20 times a day,sometimes it says no internet connection,but when I click on icon it says connected,i have tried turning off router then back on,clearing history etc etc etc.i have the thompso gateway router which I have had for years,wondering if I need a new one.i have emailed plusnet but have not heard back yet.anyone have any ideas, Angry Angry Angry
2 REPLIES 2
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: connection keeps dropping

Plusnet don't monitor emails for support purposes.
You need to raise a ticket.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
deborahjane
Newbie
Posts: 4
Registered: ‎08-04-2010

Re: connection keeps dropping

Quote from: Strat
Plusnet don't monitor emails for support purposes.
You need to raise a ticket.
        Thanks for the reply how do I raise a ticket,thanks,