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connection keeps dropping

deborahjane
Newbie
Posts: 4
Registered: 08-04-2010

connection keeps dropping

Hello,my internet connection keeps cutting of about 20 times a day,sometimes it says no internet connection,but when I click on icon it says connected,i have tried turning off router then back on,clearing history etc etc etc.i have the thompso gateway router which I have had for years,wondering if I need a new one.i have emailed plusnet but have not heard back yet.anyone have any ideas, Angry Angry Angry
2 REPLIES
Moderator
Moderator
Posts: 26,690
Thanks: 1,617
Fixes: 123
Registered: 14-04-2007

Re: connection keeps dropping

Plusnet don't monitor emails for support purposes.
You need to raise a ticket.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
deborahjane
Newbie
Posts: 4
Registered: 08-04-2010

Re: connection keeps dropping

Quote from: Strat
Plusnet don't monitor emails for support purposes.
You need to raise a ticket.
        Thanks for the reply how do I raise a ticket,thanks,