connection graph
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connection graph
18-02-2014 2:59 PM
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my connection dropped about 3 or 4 times on one of those days. once due to a phone call on the line and the rest when no phone call was made or received.
i could understand it being a filter issue when it dropped when a call was made or received, but for it to drop when no calls would suggest not a filter issue?
the router also takes a very long time to resync once it drops.
Re: connection graph
18-02-2014 3:05 PM
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<img src="http://community.plus.net/visualradius/generated/image13927357532839.png"/>
The filter could still quite possibly be faulty. It's worth swapping it just to be sure, if you can.
Re: connection graph
18-02-2014 3:26 PM
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and the disconnections all seem to be around the same time.
it was also not offline for 2 days, so not sure why the graph is showing that ?
Re: connection graph
18-02-2014 3:32 PM
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The graph shows the opposite, it shows the connection was solid for the 2 days you're referring to. So we can scale the graph we don't show some days if the connection has been fine. You see this where it states 'Online for 2 days'.
Re: connection graph
18-02-2014 3:40 PM
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so what is happening between 5 and 7 almost every night that causes multiple disconnections......
Re: connection graph
18-02-2014 4:02 PM
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The best way to prove / disprove this is to obtain and install routerstats which will constantly monitor your router's SNRM (I'm assuming that you are on ADLS?).
If it is REIN it might take a bit of locating and fixing.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: connection graph
18-02-2014 4:04 PM
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what is routerstats and how does it run?
edit - apparently it's a piece of software that runs on windows (and possibly linux). i am a mac user so that isn't an option.
Re: connection graph
18-02-2014 4:31 PM
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What is your router located near? Is it near anything electrical such as a TV?
Re: connection graph
18-02-2014 5:57 PM
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the router is in a wooden cabinet in a lower shelf. a tv sits on the top to the right. this is the same location as my previous ISP router sat (sky SR101).
during those hours of 5 and 7 there is nothing that gets switched on or turned off that is close to the router.
Re: connection graph
19-02-2014 10:43 AM
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For us to try and investigate that, we'd need for you to raise a Fault Ticket with us, you can do this at http://faults.plus.net
Re: connection graph
19-02-2014 10:51 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: connection graph
19-02-2014 10:55 AM
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Re: connection graph
19-02-2014 12:30 PM
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Quote from: jelv Have you still got a Sky box and is it plugged in to the phone (via an ADSL filter)? If so you could try unplugging it for a few days to see if that makes a difference.
sky box isn't connected to phone line.
Re: connection graph
19-02-2014 12:40 PM
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Quote from: jelv Have you still got a Sky box and is it plugged in to the phone (via an ADSL filter)? If so you could try unplugging it for a few days to see if that makes a difference.
i have raised a fault ticket.
during the process of logging the ticket i was advised that if i didn't try another router then i might be liable for the cost of an engineer visit should that be the problem.
as i'm using the plusnet supplied router and it's only a few months old i would assume no liability with regards to the router should it be the cause.
Re: connection graph
19-02-2014 12:45 PM
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If we had a suspicion that the router was faulty and as long as it's within it's 12 month warranty period, we'd replace that for you.
Our Faults Team will pick the fault up within 48-72 hours.
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