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connection dropping

martynhsmith
Dabbler
Posts: 22
Registered: 06-03-2013

connection dropping

I've been with plusnet a week now and I'm having connection problems
my broadband line keeps dropping with the log message - Mar 6 18:41:44 xDSL linestate down
I've switched off wireless and I'm only using wired
When it goes the best solution seems to be to switch off the router for 5 minutes otherwise it won't connected
when it comes back it works for a while then dies again
Could it be the firmware ?
Product Name: TG582n
Software Release: 8.4.4.J
I've changed the adsl filter
Any suggestions ?
Martyn
7 REPLIES
martynhsmith
Dabbler
Posts: 22
Registered: 06-03-2013

Re: connection dropping

Got fed up with it lasting 30 minutes then dropping
I've tried resetting and restarting I still don't get a connection
the only thing that works is switching off, the time it is off is proportional to the length of time it will stay up
I've just gone back to my netgear router - been up 10 minutes now
Martyn
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: connection dropping

Hi there,
Your line appears to have been fairly stable on a whole;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image136260336387.png"/>
Is everything still working OK with your Netgear router?
martynhsmith
Dabbler
Posts: 22
Registered: 06-03-2013

Re: connection dropping

The Netgear has worked fine all night (so dat)
Thanks for the graph but no one has been home since Friday at about 6, so the only time it's had any pressure at all it's failed
I'll leave the netgear in place for a while to see how that gets on with dropping out
Martyn
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: connection dropping

OK, let us know how things are going and if you need any further help.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
martynhsmith
Dabbler
Posts: 22
Registered: 06-03-2013

Re: connection dropping

Would it be possible to do another 'uptime' graph?
Think it's been perfect, but it would be nice to confirm that
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: connection dropping

Welcome to the Plusnet Forums martynsmith  Smiley
Sorry to hear that you're currently having a problem.
The DCT (Digital Care Team) don't usually patrol the forums on a weekend, but I'm sure you will get a response on Monday.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: connection dropping

Hi,
As requested:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13630033328116.png"/>
Certainly looking better!