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connection dropping
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connection dropping
06-03-2013 7:15 PM
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I've been with plusnet a week now and I'm having connection problems
my broadband line keeps dropping with the log message - Mar 6 18:41:44 xDSL linestate down
I've switched off wireless and I'm only using wired
When it goes the best solution seems to be to switch off the router for 5 minutes otherwise it won't connected
when it comes back it works for a while then dies again
Could it be the firmware ?
Product Name: TG582n
Software Release: 8.4.4.J
I've changed the adsl filter
Any suggestions ?
Martyn
my broadband line keeps dropping with the log message - Mar 6 18:41:44 xDSL linestate down
I've switched off wireless and I'm only using wired
When it goes the best solution seems to be to switch off the router for 5 minutes otherwise it won't connected
when it comes back it works for a while then dies again
Could it be the firmware ?
Product Name: TG582n
Software Release: 8.4.4.J
I've changed the adsl filter
Any suggestions ?
Martyn
Message 1 of 8
(1,194 Views)
7 REPLIES 7
Re: connection dropping
06-03-2013 7:31 PM
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Got fed up with it lasting 30 minutes then dropping
I've tried resetting and restarting I still don't get a connection
the only thing that works is switching off, the time it is off is proportional to the length of time it will stay up
I've just gone back to my netgear router - been up 10 minutes now
Martyn
I've tried resetting and restarting I still don't get a connection
the only thing that works is switching off, the time it is off is proportional to the length of time it will stay up
I've just gone back to my netgear router - been up 10 minutes now
Martyn
Message 2 of 8
(497 Views)
Re: connection dropping
06-03-2013 8:57 PM
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Hi there,
Your line appears to have been fairly stable on a whole;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image136260336387.png"/>
Is everything still working OK with your Netgear router?
Your line appears to have been fairly stable on a whole;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image136260336387.png"/>
Is everything still working OK with your Netgear router?
Message 3 of 8
(497 Views)
Re: connection dropping
06-03-2013 11:13 PM
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The Netgear has worked fine all night (so dat)
Thanks for the graph but no one has been home since Friday at about 6, so the only time it's had any pressure at all it's failed
I'll leave the netgear in place for a while to see how that gets on with dropping out
Martyn
Thanks for the graph but no one has been home since Friday at about 6, so the only time it's had any pressure at all it's failed
I'll leave the netgear in place for a while to see how that gets on with dropping out
Martyn
Message 4 of 8
(497 Views)
Re: connection dropping
08-03-2013 11:07 AM
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Message 5 of 8
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Re: connection dropping
10-03-2013 12:05 PM
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Would it be possible to do another 'uptime' graph?
Think it's been perfect, but it would be nice to confirm that
Think it's been perfect, but it would be nice to confirm that
Message 6 of 8
(497 Views)
Re: connection dropping
10-03-2013 12:28 PM
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Welcome to the Plusnet Forums martynsmith
Sorry to hear that you're currently having a problem.
The DCT (Digital Care Team) don't usually patrol the forums on a weekend, but I'm sure you will get a response on Monday.
Sorry to hear that you're currently having a problem.
The DCT (Digital Care Team) don't usually patrol the forums on a weekend, but I'm sure you will get a response on Monday.
Message 7 of 8
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Re: connection dropping
11-03-2013 12:02 PM
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Hi,
As requested:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13630033328116.png"/>
Certainly looking better!
As requested:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13630033328116.png"/>
Certainly looking better!
Message 8 of 8
(497 Views)
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