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connection cut out and I can't connect back!! help

ashrafmiah93
Grafter
Posts: 147
Registered: 08-06-2011

connection cut out and I can't connect back!! help

Nicely enjoyin watching a programme on bbc iplayer and I get disconnected (green broadband light going offf. Gives me a message saying authentication failed. So I type in the ip address and try connect through the thompson gateway page it connects but I can visit any pages it just loads continuously. It either connects or it doesn't. ?
3 REPLIES
Superuser
Superuser
Posts: 9,452
Thanks: 791
Fixes: 52
Registered: 06-04-2007

Re: connection cut out and I can't connect back!! help

Possibly due to the BT maintenance mentioned in this http://usertools.plus.net/status/archive/1332758911.htm Service Status notice. Work should be complete by 6am.
David
ashrafmiah93
Grafter
Posts: 147
Registered: 08-06-2011

Re: connection cut out and I can't connect back!! help

Quote from: spraxyt
Possibly due to the BT maintenance mentioned in this http://usertools.plus.net/status/archive/1332758911.htm Service Status notice. Work should be complete by 6am.

Thanks! But wouldn't it be helpful to send an email to customers regarding things like this for heads up?
Anyway, do I require a reboot of my router tomorrow? Maybe around 11am as this is the perfect time for a reboot after my last experience rebooting before sunrise cuases a slow speed
Superuser
Superuser
Posts: 9,452
Thanks: 791
Fixes: 52
Registered: 06-04-2007

Re: connection cut out and I can't connect back!! help

If you want to receive email Service Status notifications you can sign up at http://usertools.plus.net/status/email.php.
Your router shouldn't have lost sync with the exchange so a reboot isn't necessary. It should reconnect itself when routing is restored but if it doesn't logging into the router's web interface and clicking Connect is suggested.
David