I changed from Sky to Plusnet recently for phone and broadband provision.The Panasonic unit was working fine, connecting to the internet but when I changed to Plusnet the unit wouldn't connect to the internet.I use this unit for internet connection because my 6 yr. old child is safer accessing the internet - the Panasonic unit has a restricted internet function. I have contacted both companies by phone for advice, each say that their equipment is working and refer me to the other company. I have reset the Panasonic unit to the 'Shipping settings' following the instructions from Panasonic then gone to Easy Network Settings to connect the internet. The unit ran thru and passed two of the stages, LAN cable connection ass and IP addresssetting:Home network available but at the 3rd stage , connection to gateway: Fail. The error message on screen was as follows; connection to internet function is not possible and access is restricted to home network. Please check settings of broadband router. Following another call to Plusnet service for advice they advised again that I contact Panasonic or post a message on this site incase anyone knows a solution to this problem.Plusnet said that they don't advise on 3rd party equipment connected to their routers, Can anyone help.
Hi and welcome to the forums. You need to check that the unit is configured to use DHCP to get an IP address and DNS information. I've downloaded the manual and the network settings are described on page 72 Check that “IP Address Auto-assignment” and “DNS-IP Auto-assignment” are set to “On”. Are you connecting to the router using Wireless or Cable ?