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chubbers: Re: Can't get internet on my laptop but it is connected to wifi

Chubblers
Newbie
Posts: 6
Registered: 24-01-2016

chubbers: Re: Can't get internet on my laptop but it is connected to wifi

I'm. Having the same problem, I joined plus net last week & set up the router as recommended using the Ethernet cable and my MacBook Pro.  Set up was successful and 2 iPads and iPhones are fine. When I try to use my MacBook it shows the Internet connected via Airport but no browsers will load, just get the " spinning wheel of death" & the screen frozen.  I tried my old iBook G4, to make sure the problem wasn't my laptop, exactly the same thing happened.  Any help gratefully received.
adie:green changed topic title.
10 REPLIES
Moderator
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Registered: 11-01-2008

Re: Can't get internet on my laptop but it is connected to wifi

turning IPv6 off on your macs should help you.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Chubblers
Newbie
Posts: 6
Registered: 24-01-2016

Re: Can't get internet on my laptop but it is connected to wifi

Thanks for the IPv6 suggestion, unfortunately it hasn't worked
Moderator
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Posts: 18,701
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Fixes: 247
Registered: 11-01-2008

Re: Can't get internet on my laptop but it is connected to wifi

which router?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
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Re: chubbers: Re: Can't get internet on my laptop but it is connected to wifi

mod:note
split topic off into its own thread

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Chubblers
Newbie
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Registered: 24-01-2016

Re: chubbers: Re: Can't get internet on my laptop but it is connected to wifi

The router is the 2704n
cedlor
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Re: chubbers: Re: Can't get internet on my laptop but it is connected to wifi

Chubblers
Newbie
Posts: 6
Registered: 24-01-2016

Re: chubbers: Re: Can't get internet on my laptop but it is connected to wifi

Thanks for your help, unfortunately after trying everything in the link and running a disk clean up, I'm still not able to use my laptop on the Internet.  As soon as it connects to the Plusnet router wirelessly the laptop freezes and the spinning wheel of death appears! I'm going to take my laptop to another wifi spot and try it out, then I'll know whether it's my laptop or Plusnet connection.  It's strange that it was working perfectly well before I set up the new router using the recommended Ethernet cable.  In hindsight I wish I'd have ignored the Ethernet step and set it up wirelessly.
cedlor
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Re: chubbers: Re: Can't get internet on my laptop but it is connected to wifi

I dont have a Mac so dont know anything about them but maybe this?
Quote
Found a solution
by Pachacuti / November 1, 2006 1:11 PM PST
In reply to: airport connected but no internet
I hope this helps you too.
What I did (with the help of Linksys Live Chat support) was to set a static IP in my MacBook and it worked! Happy
Chubblers
Newbie
Posts: 6
Registered: 24-01-2016

Re: chubbers: Re: Can't get internet on my laptop but it is connected to wifi

Thank you for all of the suggestions, after a google search I found this link https://community.plus.net/forum/index.php/topic,137695.0.html from an earlier post on this forum, the fix suggested worked.  It seems to be a regular problem with Macs
cedlor
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Registered: 02-04-2015

Re: chubbers: Re: Can't get internet on my laptop but it is connected to wifi

Great - think that may be what Dvorak was referring to, and as you said  the IPv6 suggestion hadnt worked I never mentioned it again.