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cant send emails

kevan
Newbie
Posts: 4
Registered: 16-11-2009

cant send emails

i cant seem to send any e-mails from outlook express or thunderbird what am i doing wrong, can anyone please help
regards
          kev
7 REPLIES
kevan
Newbie
Posts: 4
Registered: 16-11-2009

Re: cant send emails

sorry i forgot to say that i get this message
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'xxx_xxxx@o2.co.uk'. Subject 'subframe', Account: 'mail.plus.net', Server: 'relay.plus.net', Protocol: SMTP, Server Response: '550 relay not permitted', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
jim:green email address removed for security mod:end
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re:cant send emails

Is it just to 1 address that you're having problems sending? It looks like that address isn't valid which is why you're seeing the bounce.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kevan
Newbie
Posts: 4
Registered: 16-11-2009

Re: cant send emails

no it is all e-mails i try to send. i can recieve e-mails ok but can only send from plusnet webmail
Community Veteran
Posts: 38,415
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: cant send emails

It is just possible that you have set up SSL which isn't supported
kevan
Newbie
Posts: 4
Registered: 16-11-2009

Re: cant send emails

i dont wish to be thick but what is ssl and how do i change it
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: cant send emails

Community Veteran
Posts: 38,415
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: cant send emails

http://www.plus.net/support/email/setup/outlook_express.shtml
at  the bottom of the page under advanced