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cant send emails

kevan
Newbie
Posts: 4
Registered: ‎16-11-2009

cant send emails

i cant seem to send any e-mails from outlook express or thunderbird what am i doing wrong, can anyone please help
regards
          kev
7 REPLIES 7
kevan
Newbie
Posts: 4
Registered: ‎16-11-2009

Re: cant send emails

sorry i forgot to say that i get this message
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'xxx_xxxx@o2.co.uk'. Subject 'subframe', Account: 'mail.plus.net', Server: 'relay.plus.net', Protocol: SMTP, Server Response: '550 relay not permitted', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
jim:green email address removed for security mod:end
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re:cant send emails

Is it just to 1 address that you're having problems sending? It looks like that address isn't valid which is why you're seeing the bounce.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
kevan
Newbie
Posts: 4
Registered: ‎16-11-2009

Re: cant send emails

no it is all e-mails i try to send. i can recieve e-mails ok but can only send from plusnet webmail
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: cant send emails

It is just possible that you have set up SSL which isn't supported
kevan
Newbie
Posts: 4
Registered: ‎16-11-2009

Re: cant send emails

i dont wish to be thick but what is ssl and how do i change it
zubel
Community Veteran
Posts: 3,793
Thanks: 4
Registered: ‎08-06-2007

Re: cant send emails

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: cant send emails

http://www.plus.net/support/email/setup/outlook_express.shtml
at  the bottom of the page under advanced