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cant get iplayer on TV but Ok on PC

suffolkcindy
Newbie
Posts: 9
Registered: ‎05-02-2012

cant get iplayer on TV but Ok on PC

So it seems the plusnet router wont let me use ethernet to access iplayer on TV as I can get in on my PC fine. When I contacted plusnet they said they were not allowed to tell me how to open a port on my router to do this and I should ask you guys out there in the community.
PLEASE help...I am not am a woman on my own with not one friendly technophile in sight and I have tried everything to get the TV to do what it says on the tin. All signs indicate problem with plusnet router.
What do I do?
Cry
22 REPLIES
Bullet
Grafter
Posts: 48
Registered: ‎28-01-2012

Re: cant get iplayer on TV but Ok on PC

Hello,
Please would you check that your TV is supported for iplayer, at
http://iplayerhelp.external.bbc.co.uk/help/where_to_get_iplayer/television/
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: cant get iplayer on TV but Ok on PC

Quote from: suffolkcindy
All signs indicate problem with plusnet router.

Which signs exactly, please document them here.
It is not normally necessary to make any changes to a router configuration to accomodate iPlayer on a TV or any other compatible device.
suffolkcindy
Newbie
Posts: 9
Registered: ‎05-02-2012

Re: cant get iplayer on TV but Ok on PC

OK will try to be more helpful
have connected my new digital TV to ethernet and there is no automatic input of settings for the internet.
My TV has a HUMAX freesat HD box and the ethernet goes into that. When I search HUMAX forums they said the router was the problem (what do I know?).
I have tried setting the IP address etc by hand on the TV settings but still no joy. BBC iplayer still says TV is not connected to internet even though it is.

suffolkcindy
Newbie
Posts: 9
Registered: ‎05-02-2012

Re: cant get iplayer on TV but Ok on PC

Also....as iplayer works fine on my PC via ethernet does that suggest that the Freesat box is at faultHuh I would like to know for sure so I can pursue that as they (Humax say it is the router)...
so confused  Cry
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: cant get iplayer on TV but Ok on PC

So presumably it's not your TV that's not finding iPlayer it's your Humax box.  Wink
Has the Humax box got the latest firmware version (you'll find that on the menus) and exactly what model is it.
suffolkcindy
Newbie
Posts: 9
Registered: ‎05-02-2012

Re: cant get iplayer on TV but Ok on PC

Yes checked all the latest upgrades are done (via the TV settings menu)
HUMAX FOXSAT HD
Moderator
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Fixes: 145
Registered: ‎14-04-2007

Re: cant get iplayer on TV but Ok on PC

Is your Foxsat correctly configured to your router? Can you see it's IP address in the network section of the menu?
It's best to use the DHCP setting.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Veteran
Posts: 6,735
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Registered: ‎02-02-2008

Re: cant get iplayer on TV but Ok on PC

HZPTSF 1.00.28 is what mine has and that works fine on iPlayer.
I had to upgrade mine when I got it before iPlayer worked.
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Registered: ‎14-04-2007

Re: cant get iplayer on TV but Ok on PC

I have a Foxsat-HDR and the software version is HPRSFCI 1.00.17

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

suffolkcindy
Newbie
Posts: 9
Registered: ‎05-02-2012

Re: cant get iplayer on TV but Ok on PC

Am going to try this now...I didnt use the DHCP setting before so this might be a good lead, thank you
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: cant get iplayer on TV but Ok on PC

Quote from: Strat
I have a Foxsat-HDR and the software version is HPRSFCI 1.00.17

As is mine; that also works on iPlayer.  Wink
(2 systems in different rooms, 1 dish with quad LNB)
Community Veteran
Posts: 6,735
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Registered: ‎02-02-2008

Re: cant get iplayer on TV but Ok on PC

Quote from: suffolkcindy
I didnt use the DHCP setting before

That WILL be your problem.
But surely it's the default anyway.  Huh
Doesn't say much about the help on the Humax forums though............  Cry
suffolkcindy
Newbie
Posts: 9
Registered: ‎05-02-2012

Re: cant get iplayer on TV but Ok on PC

OK have tried the DHCP setting via 'Apply' button in settings but makes no difference ...iplayer still says 'Not connected'
Checked software for humax box and it is HZPTSF 1.100.28  which others say works fine for them
Ethernet ID is 00-03-78-B6-C7-A1 if that means anything
Am really out of ideas now
suffolkcindy
Newbie
Posts: 9
Registered: ‎05-02-2012

Re: cant get iplayer on TV but Ok on PC

And the really importan tthing which is why the router is suspect is that I cannot see any IP address for the router
this is why I went via manual and put in the IP address to start with
Have now tried manual and DHCP but of course with no recognistion of my router it cannot do it automatically...