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can't download from iplayer.

mike360
Grafter
Posts: 102
Registered: ‎12-11-2011

can't download from iplayer.

Morning everyone iv got a problem with Iplayer, Im trying to download Hustle: series 8 for windows media player (573Mb) and its Not working, Iv tried other programmes to download and they don't work as well. My router setting's are ok so can anyone help me please.
http://www.bbc.co.uk/iplayer/episode/b01bzw1f/Hustle_Series_8_Episode_5/
Thank You
(btw i can stream programmes but iv got a small screen)
5 REPLIES 5
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: can't download from iplayer.

I had to upgrade iPlayer Desktop and Adobe Air before it would do anything but then it stuck at
Please wait while we acquire information for your download
I then tried a different episode and using iPlayer desktop no problems but WMP download just didn't do anything
Operating system Windows 7 64 bit
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: can't download from iplayer.

Could this be the reason http://iplayerhelp.external.bbc.co.uk/help/playing_tv_progs/more_downloads
Quote
Can I download programmes to Windows Media Player instead of BBC iPlayer Desktop?
Search iPlayer Questions
Yes. As BBC iPlayer Desktop is not compatible with screenreaders, we've included the Windows Media Player download option as an alternative.
Please note that the 'For Windows Media Player' option is only available for one week after broadcast.
or this http://www.bbc.co.uk/dna/mbiplayer/NF13735685?thread=7935794
mike360
Grafter
Posts: 102
Registered: ‎12-11-2011

Re: can't download from iplayer.

Please note that the 'For Windows Media Player' option is only available for one week after broadcast. But Hustle was on TV last night (But i missed it) so not even bin a week yet.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: can't download from iplayer.

Found it - according to Google this was posted yesterday
http://iplayerhelp.external.bbc.co.uk/help/announcements/wmv_portable_feb2012/
Quote
Issues with WMV and Portable Media Download Options – Why am I receiving the message, ‘Please wait while we acquire information for your download’ when I attempt to download these files?
We are aware of reports that the following message is displayed when attempting to download either download files for Windows Media Player or for Portable Media Devices.
Please wait while we acquire information for your download.
This is under investigation and we hope to resolve this as soon as possible. We apologise for any inconvenience caused. In the meantime the BBC iPlayer Desktop downloads are unaffected.
mike360
Grafter
Posts: 102
Registered: ‎12-11-2011

Re: can't download from iplayer.

Thanks Oldjim for info.  Smiley