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can't connect tablet to wifi

brokengreen
Dabbler
Posts: 21
Registered: 27-01-2008

can't connect tablet to wifi

Hi, I can't connect my android tablet to my router via wifi, the tablet asks for password which is I presume is as the one I use for my my pc, but will not connect after entering it.
My router is a Technicolor TG582n.
Many thanks.
12 REPLIES
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: can't connect tablet to wifi

Hi brokengreen,
The password for the Wifi is printed on a label affixed to the bottom of the router, and is case sensitive, so ensure that you are using uppercase where relevant.  You should be able to tick 'view password' to double-check the letters/digits as they are entered on the tablet.
brokengreen
Dabbler
Posts: 21
Registered: 27-01-2008

Re: can't connect tablet to wifi

Hi, Barry Zubel, have done that a few dozen times by now with no result I have only just got the tablet so its all a bit new to me.
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: can't connect tablet to wifi

Hi there,

Assuming the PC is still able to connect with the same password I'd give the tablet a reboot. Failing that setting the router back to factory default (by holding a pen/pencil etc in the recessed button for 10 seconds) should set the password on the router back to defaults and should then precisely match the one on the sticker.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: can't connect tablet to wifi

Have you initiated the 'Search for wireless devices' on the router?
The router also has to 'give permission' for the device to connect.
Geoff,
York.
brokengreen
Dabbler
Posts: 21
Registered: 27-01-2008

Re: can't connect tablet to wifi

Still no luck,i've tried all the suggestions with no success. Any futher advice would be most welcome.
brokengreen
Dabbler
Posts: 21
Registered: 27-01-2008

Re: can't connect tablet to wifi

Hi Nedludd, how do I do that?
Moderator
Moderator
Posts: 26,920
Thanks: 1,730
Fixes: 131
Registered: 14-04-2007

Re: can't connect tablet to wifi

Which WiFi channel are you using?

Customer and Forum Moderator.

brokengreen
Dabbler
Posts: 21
Registered: 27-01-2008

Re: can't connect tablet to wifi

Sorry Strat i've no idea, i'm new to all of this
Moderator
Moderator
Posts: 26,920
Thanks: 1,730
Fixes: 131
Registered: 14-04-2007

Re: can't connect tablet to wifi

The reason I ask is because some devices won't connect to a channel above 11.
The router default is probably lower though.
Try installing WiFi Analyzer on your tablet and see what it finds.

Customer and Forum Moderator.

brokengreen
Dabbler
Posts: 21
Registered: 27-01-2008

Re: can't connect tablet to wifi

Cant download the above ,tells me to enter google play ,tried that no luck.
Community Veteran
Posts: 4,867
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: can't connect tablet to wifi

Inssider http://www.metageek.net/products/inssider/ run on a regular PC would do the same job.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: can't connect tablet to wifi

Quote from: brokengreen
Hi Nedludd, how do I do that?

From the router go :-
Home Network
Wireless
Pick a task
Search for wireless devices
Whilst that is running make sure your tablet is trying to access the internet!
Simples.
Geoff,
York.