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can't connect no ethernet connection

FIXED
Dan_the_Van
Hero
Posts: 3,037
Thanks: 1,469
Fixes: 90
Registered: ‎25-06-2007

Re: can't connect no ethernet connection

This is a ADSL modem/router only

What is the Internet LED (third from left) doing? 

On - Internet connection is available.

Flash -  There is data being transmitted or received via the Internet.

Off  - No successful Internet connection is available

Edit: If the LAN lights are flashing, this will be normal if a device is connected to one

 

 

Fenster
Rising Star
Posts: 157
Thanks: 1
Fixes: 2
Registered: ‎30-07-2007

Re: can't connect no ethernet connection

"Server not found" mobile phone won't connect with my modem wireless either.
When opening email site get a bunch of info, server error, network responder error. Had this problem loosing Internet a while. Try after 10 minutes then it connects only to drop again but it's stopped completely now. You see the diagnostics I ran ubove? Four ATM OAM Fails.
Oh I can do the "desktop site" now but there still nothing to click to attach. Thanks
jab1
Legend
Posts: 18,925
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: can't connect no ethernet connection

On the desktop site 'reply' window, do you not see this:Screenshot 2024-03-01 at 17-20-55 Re can't connect no ethernet connection.png

Click the 'mountain' icon between the smiley and the camera, and follow the prompts.

John
Fenster
Rising Star
Posts: 157
Thanks: 1
Fixes: 2
Registered: ‎30-07-2007

Re: can't connect no ethernet connection

That's the'internet' light off cause well no Internet.
Lan rapid constant flashing but no traffic, errors 'no ethernet'. Computer is still connected and I can log on to the modem.
What you mean adsl/router only? Adsl 2+ I posted earlier.
Thanks for help
jab1
Legend
Posts: 18,925
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: can't connect no ethernet connection

@Dan_the_Van 's comment was to point out that you have an ADSL rather than FTTC connection, but I'll leave it to him to diagnose your problem - I'm out for most the rest of the day.

John
Dan_the_Van
Hero
Posts: 3,037
Thanks: 1,469
Fixes: 90
Registered: ‎25-06-2007

Re: can't connect no ethernet connection

I suggest you check the broadband connections parameters are correct

Screenshot 2024-03-01 174420.png

 

Fenster
Rising Star
Posts: 157
Thanks: 1
Fixes: 2
Registered: ‎30-07-2007

Re: can't connect no ethernet connection

Yes I see it now thanks!
Fenster
Rising Star
Posts: 157
Thanks: 1
Fixes: 2
Registered: ‎30-07-2007

Re: can't connect no ethernet connection

OK I was not being funny just didn't know what he meant. Thanks for all help Jab
Fenster
Rising Star
Posts: 157
Thanks: 1
Fixes: 2
Registered: ‎30-07-2007

Re: can't connect no ethernet connection

Fix

Openreach engineer has been and the problem was in the street box. He fixed it and I now have the internet working again. Had a look at the modems diagnostics and it is still showing the 'Fails' (see image).

a.png

 

Anyone know why this is? Thanks

Dan_the_Van
Hero
Posts: 3,037
Thanks: 1,469
Fixes: 90
Registered: ‎25-06-2007

Re: can't connect no ethernet connection

If the internet is working I would not worry about those fail messages, it could just be the  ADSL terminal equipment does not support OAM cell test

Dan

Fenster
Rising Star
Posts: 157
Thanks: 1
Fixes: 2
Registered: ‎30-07-2007

Re: can't connect no ethernet connection

Thanks for the reply. Engineer fixed the problem thank goodness. Appreciate everyones help. Will now mark this issue solved.