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can't connect no ethernet connection

FIXED
Fenster
Rising Star
Posts: 157
Thanks: 1
Fixes: 2
Registered: ‎30-07-2007

can't connect no ethernet connection

Sorry if wrong place. Internet dropping and now stopped completely. Run diagnostics, how can i upload picture please?. On my phone Internet now to post this.
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25 REPLIES 25
jab1
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Registered: ‎24-02-2012

Re: can't connect no ethernet connection

@Fenster On your phone, select the 'desktop' site, and you will then get the ability.

John
Fenster
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Registered: ‎30-07-2007

Re: can't connect no ethernet connection

That's on my mob phone or this forum? Can't see anything to click on forum or in phone settings. I'm old sorry.
jab1
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Re: can't connect no ethernet connection

What phone have you got? It is in the phone settings.

John
Fenster
Rising Star
Posts: 157
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Registered: ‎30-07-2007

Re: can't connect no ethernet connection

Samsung galaxy s20 fe
jab1
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Posts: 17,771
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Registered: ‎24-02-2012

Re: can't connect no ethernet connection

Easier than me trying to explain - note you will need this site open when you do this:

https://support.google.com/chrome/answer/13514529?hl=en-GB

John
Fenster
Rising Star
Posts: 157
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Registered: ‎30-07-2007

Re: can't connect no ethernet connection

Yes looked and not there. I'm going to have to phone plusnet support. Thanks all
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
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Registered: ‎02-05-2023

Re: can't connect no ethernet connection

@Fenster  No need to call, I'm here. I'm just going to run some tests on your line. I'll get back to you within 10 minutes or so. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
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Registered: ‎02-05-2023

Re: can't connect no ethernet connection

@Fenster I can see you've got no connection. What router is it that you're using please? 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Fenster
Rising Star
Posts: 157
Thanks: 1
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Registered: ‎30-07-2007

Re: can't connect no ethernet connection

Oh thanks very much. Got this result sounds useful:
Testing ATM OAM SEG FAIL
END TO END FAIL
F4 segment FAIL
F4 END to end FAIL
Hope this helps
Fenster
Rising Star
Posts: 157
Thanks: 1
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Registered: ‎30-07-2007

Re: can't connect no ethernet connection

TP-Link 300mbps wireless N adsl2+ (td W8961N) .modem router. Not a plusnet one.
I had my modem awithed off when you first posted, switched back on now sorry may have mudded the result of your testing. The padlock light on it is off for some reason.
Fenster
Rising Star
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Registered: ‎30-07-2007

Re: can't connect no ethernet connection

Hello, anybody there? Claudia?
jab1
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Registered: ‎24-02-2012

Re: can't connect no ethernet connection

@Fenster Do you still have a landline phone? What lights are on your router and what colour?

John
Fenster
Rising Star
Posts: 157
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Registered: ‎30-07-2007

Re: can't connect no ethernet connection

Yes landlines phone working.
Lights on modem: power green, wireless green, adsl green, "padlock" light off, LAN Flashing green.
There are three LAN sockets back of modem all have same issue flashing.
jab1
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Registered: ‎24-02-2012

Re: can't connect no ethernet connection

That kind of sounds like you have everything working OK - what happens if you try to reach a site on any connected equipment?

John