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can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Thanks Michelle Smiley
mkc66
Grafter
Posts: 200
Thanks: 3
Registered: ‎26-05-2011

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Hi Jojo
plugged into test socket as you said on the phone keeping setup the same as mentioned above so still with my phone and Sky attached
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Hi Michelle,
The line's been stable since about half six last night, so I presume that's when your hubby plugged it into the test socket? Let's see how it goes for the rest of the day.
Jojo Smiley
mkc66
Grafter
Posts: 200
Thanks: 3
Registered: ‎26-05-2011

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Morning Jojo  Smiley
yes thats when it was plugged into the test socket, think the longest it has been stsbl was about 1day 5 hours a few days ago so fingers crossed it stays connected this time, if it does then what i guess my router isnt the problem then?.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Hi Michelle,
Although router problems do occur, the vast majority of the time, instability is caused by poor internal wiring or set up. Only time will tell though. I'll check it later on and see how it's going.
Jojo Smiley
mkc66
Grafter
Posts: 200
Thanks: 3
Registered: ‎26-05-2011

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Hi Jojo
will update this thread if I notice a disconnection thank-you for your help  Smiley
Michelle
EDIT current BT test i think connection rate and ip profile are higher than my first test on first page

FAQ

Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
3117 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3117 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4960 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
mkc66
Grafter
Posts: 200
Thanks: 3
Registered: ‎26-05-2011

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Hi Jojo
just disconnected nearly made it to 24 hours but not quite reconnected at a faster speed 
Today 15:03 3904 kbps (488kB/s) 378 kbps (47.3kB/s)
will check back in a bit
michelle
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Hi mkc66,
Don't worry it was a reset from our side because your profile went up, so wasn't a drop as such.
Jojo Smiley
mkc66
Grafter
Posts: 200
Thanks: 3
Registered: ‎26-05-2011

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

thanks Jojo  Smiley  will keep an eye on it
mkc66
Grafter
Posts: 200
Thanks: 3
Registered: ‎26-05-2011

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Hi Jojo
Had a disconnection at some time this morning about 7 ish was still on bed so not even using it then.
Michelle
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

HI Michelle,
There was also one at 3am so I'd suggest raising a fault.
Jojo Smiley
mkc66
Grafter
Posts: 200
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Registered: ‎26-05-2011

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

ok and then what will happen?
going through it now and need to get another router to try
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Quote from: mkc66
ok and then what will happen?

The faults team will check the connection from your house through the network and raise it to our suppliers if necessary.
Jojo Smiley
mkc66
Grafter
Posts: 200
Thanks: 3
Registered: ‎26-05-2011

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Hi Jojo
Got as far as the section where it says have you tried a different router and answered no then it said the reasons why to try another router and gave 2 options I tried another router or I havnt and I may be charged so I borrowed my mothers router also a voyager2110 and she changed to plusnet just after me and neither of us could connect to our broadband with the other routers so have sent hers back and at a loss at what to do I cannot afford Bt to charge me any suggestions I am still part way through the broadband trouble shooter and font like to click I havnt tried a different router
Thanks Jojo
spraxyt
Resting Legend
Posts: 10,063
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Registered: ‎06-04-2007

Re: can my connection go any faster JOJO PLEASE HELP IF YOU CAN OR OTHER ADMIN

Don't worry about not having tried another router. Just say so and press on to the end of the troubleshooter.
The faults team can then start their extended tests and if a router fault is identified as the most likely cause they will probably offer to lend you one. I'm sure they wouldn't arrange an engineer visit without an alternative router being tried if they felt it was necessary.
David