Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
can i please have my snr reset
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: can i please have my snr reset
can i please have my snr reset
06-10-2012 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I would like to kindly request to have the SNR reset (and any line banding removed if its is on the line). I have raised a ticket 60578895 but am having trouble getting this done.
Last week, the line was stable with snr margin of about 5-6db and syncing at 14335kbps. However, I thought that I would be able to get it to go even faster by removing the bell wire, and thus have spent all week fidding around with the master socket/ bell wire testing. This frequent disconnections have now resulted in my line snr margin going up to 9 and my sync dropping to 11-12mbps.
Anyway, my testing has now caused the line to slow down significantly. It was 14000+and around 6dB before we inadvertently messed it up. I guess that the system thinks that the line is unstable. I am pretty certain its me who cause the problems and nothing wrong with the line. (I did the bt adsl check and it seems the line is only rated to 14.5mbps which is what I was already receiving before mucking about with it!)
Please can the SNR on the line be reset (again!) (and any banding removed if that has taken effect) which should in turn allow us to resync at the 14000+ we achieved before messing it up!
I apologise in advance for taking up your time and request this again, but we can reassure you that I wont be touching anything else at this end now. thanks
Best Regards
Luke
I would like to kindly request to have the SNR reset (and any line banding removed if its is on the line). I have raised a ticket 60578895 but am having trouble getting this done.
Last week, the line was stable with snr margin of about 5-6db and syncing at 14335kbps. However, I thought that I would be able to get it to go even faster by removing the bell wire, and thus have spent all week fidding around with the master socket/ bell wire testing. This frequent disconnections have now resulted in my line snr margin going up to 9 and my sync dropping to 11-12mbps.
Anyway, my testing has now caused the line to slow down significantly. It was 14000+and around 6dB before we inadvertently messed it up. I guess that the system thinks that the line is unstable. I am pretty certain its me who cause the problems and nothing wrong with the line. (I did the bt adsl check and it seems the line is only rated to 14.5mbps which is what I was already receiving before mucking about with it!)
Please can the SNR on the line be reset (again!) (and any banding removed if that has taken effect) which should in turn allow us to resync at the 14000+ we achieved before messing it up!
I apologise in advance for taking up your time and request this again, but we can reassure you that I wont be touching anything else at this end now. thanks
Best Regards
Luke
Message 1 of 4
(991 Views)
3 REPLIES 3
Re: can i please have my snr reset
06-10-2012 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Line Stats now:
xdsl info expand=enabled
Physical Layer Statistics:
Modem state: up
Up time (Days hh:mm:ss): 0 days, 2:22:23
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
Channel Mode: Interleaved
Number of reset: 33
Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM TSTC
Specific: 0000 0510
System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000
Bearers generic info DS US
Payload rate [Kbps]: 11296 828
Attenuation [dB]: 24.5 13.1
Margins [dB]: 8.4 8.7
Output power [dBm]: 20.8 12.2
Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 1.01 1.98
Delay [ms]: 8.00 5.33
Depth []: 64 0.00
R: 12 0
G.997.1 Statistics (Current):
Failures:
Line failures Near end
Loss of signal (LOS): 33
Loss of frame (LOF): 286
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 1610
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 70 1
FEC: 58874 910
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 852 N/A
G.997.1 Statistics (last 15 minutes):
Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 5
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 70 1
FEC: 58874 910
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 852 N/A
G.997.1 Statistics (last 24 hours):
Failures:
Line failures Near end
Loss of signal (LOS): 3
Loss of frame (LOF): 20
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 158
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 70 1
FEC: 58874 910
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 852 N/A
{admin}=
xdsl info expand=enabled
Physical Layer Statistics:
Modem state: up
Up time (Days hh:mm:ss): 0 days, 2:22:23
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
Channel Mode: Interleaved
Number of reset: 33
Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM TSTC
Specific: 0000 0510
System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000
Bearers generic info DS US
Payload rate [Kbps]: 11296 828
Attenuation [dB]: 24.5 13.1
Margins [dB]: 8.4 8.7
Output power [dBm]: 20.8 12.2
Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 1.01 1.98
Delay [ms]: 8.00 5.33
Depth []: 64 0.00
R: 12 0
G.997.1 Statistics (Current):
Failures:
Line failures Near end
Loss of signal (LOS): 33
Loss of frame (LOF): 286
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 1610
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 70 1
FEC: 58874 910
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 852 N/A
G.997.1 Statistics (last 15 minutes):
Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 5
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 70 1
FEC: 58874 910
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 852 N/A
G.997.1 Statistics (last 24 hours):
Failures:
Line failures Near end
Loss of signal (LOS): 3
Loss of frame (LOF): 20
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 158
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 70 1
FEC: 58874 910
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 852 N/A
{admin}=
Message 2 of 4
(406 Views)
Re: can i please have my snr reset
07-10-2012 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
please ignore these post for now as i realise how unstable the line has been over the past few days and thus there is no use resetting the snr margin now..
sorry for taking up your time
sorry for taking up your time
Message 3 of 4
(406 Views)
Re: can i please have my snr reset
08-10-2012 11:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi lukechen89,
Your line is very unstable at the minute, so as you mentioned it would not be plausible to place a SNR reset.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13496911886867.png" />
I'd suggest raising a fault at http://faults.plus.net ; and completing the initial diagnostic questions.
Your line is very unstable at the minute, so as you mentioned it would not be plausible to place a SNR reset.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13496911886867.png" />
I'd suggest raising a fault at http://faults.plus.net ; and completing the initial diagnostic questions.
Message 4 of 4
(406 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: can i please have my snr reset