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bt speed tester result

niko
Grafter
Posts: 199
Registered: 30-01-2012

bt speed tester result

i think they need to do some more work on it ,getting some odd results ,sometimes down to 400k, then it says can get info for my line
then this
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,471
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: bt speed tester result

Hi Nik,
I'm guessing you mean your connection as opposed to the speedtester itself? I've tested your line and can see that the sync speed has increased to 2mb now so I'm increasing the profile on our side. Let me know how things go from there.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
niko
Grafter
Posts: 199
Registered: 30-01-2012

Re: bt speed tester result

cheers mate
no i meant the tester it says im getting 1.78 on a 1.75 profile
ive just run another test and its still showing as a 1.75 profile
something is wrong?
Download speedachieved during the test was - 1.72 Mbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.78 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1.75 Mbps
Plusnet Help Team
Plusnet Help Team
Posts: 13,471
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: bt speed tester result

Sorry to hear that's still an issue Nik, in that case I'll look at logging this purely as a broadband fault with BT Wholesale for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
niko
Grafter
Posts: 199
Registered: 30-01-2012

Re: bt speed tester result

cheers adam if you look at my ticket you will see some questions and a jpeg of the problem
why your end shows differant to speed test ,who knows
Plusnet Help Team
Plusnet Help Team
Posts: 13,471
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: bt speed tester result

Hi Nik,
Yes, the agent you spoke to has just had a quick chat with me, the good news is that this has helped us identify the issue that's affecting you. I'll need to speak to a colleague on Monday and catch up with you then.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
niko
Grafter
Posts: 199
Registered: 30-01-2012

Re: bt speed tester result

cheers adam ive replyed to the ticket again
nothing is easy is it