bt openreach engineer did not arrive
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bt openreach engineer did not arrive
16-05-2013 7:01 PM
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The engineer did not turn up to complete my installation. He did call, saying he was running late, but would definatly be here. That was 2 hours ago.
I have wasted annual leave to sit here doing nothing.
First impressions of plusnet - Shocking.
I hope i will get some sort of reimbursment for my time, and will be great fun having to wait ages for an appointment!!!.
Re: bt openreach engineer did not arrive
16-05-2013 7:41 PM
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Re: bt openreach engineer did not arrive
16-05-2013 7:44 PM
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However I am sure the support staff on here will sort you out and get it rebooked
Re: bt openreach engineer did not arrive
16-05-2013 7:49 PM
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Re: bt openreach engineer did not arrive
16-05-2013 8:07 PM
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Re: bt openreach engineer did not arrive
16-05-2013 8:16 PM
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I hope you find that once these issues are resolved your experience will be the exception rather than the rule.
Re: bt openreach engineer did not arrive
16-05-2013 8:18 PM
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Call centre is a soulless, thankless job.
Re: bt openreach engineer did not arrive
16-05-2013 8:20 PM
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Re: bt openreach engineer did not arrive
16-05-2013 9:12 PM
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Re: bt openreach engineer did not arrive
16-05-2013 9:42 PM
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It just would have been nice if the first person I spoke to when I phone up passed the message, rather than putting me on hold for 30mins to speak to someone who could only pass a message, bit of a waste of my time.
Sorry, if I have had a rant in my first few posts, but its been a frustrating and distressing few hours.
Re: bt openreach engineer did not arrive
17-05-2013 2:47 PM
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Sorry to hear of your initial experience and your delay. Our provisioning team will be in-touch with you very soon.
Re: bt openreach engineer did not arrive
17-05-2013 5:41 PM
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Thanks again.
Re: bt openreach engineer did not arrive
20-05-2013 9:35 AM
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- Re: bt openreach engineer did not arrive