broadband
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- Re: broadband
broadband
07-10-2017 11:15 AM
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Since i have changed from my last supplier the broadband ,netflix etc has been the worst i have ever had.In the evening i cant do anything ,pages take ages to load or dont load at all ,films on netflix take twice as long to watch because they keep stopping ,i want to know what you are going to do about it.I dont really care what MB you say i get down my phone line i am not getting the service that i pay for.This never happened with my previous supplier and it is the same phone line so whats changed ,do you slow it down to make more money surely the speeds should be the same as it is THE SAME PHONE LINE.if you dont sort it out i will change supplier contract or not ,you are not supplying the service that i should be getting
Re: broadband
10-10-2017 11:00 AM
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Re: broadband
11-10-2017 11:30 AM
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yes laptop and tv ,i never had any problems before
Re: broadband
11-10-2017 1:30 PM
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Cheers for getting back to us, it would be a good idea to try following the checks here next: https://goo.gl/OwfjxM
Please keep us posted so we can keep following things up with you.
Re: broadband
13-10-2017 2:09 PM
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But the thing is i have had broadband for a lot of years and been set up the same way and never had any problems until i changed to plusnet
It happens between 7 - 11 pm ,tried to watch a program on netflix last night and it buffers so many times it is unwatchable ,do you think this is acceptable
Re: broadband
13-10-2017 3:03 PM
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Your set up might not have changed, but the usage of other Wifi channels in your area might well have without you being aware of it.
Worth installing an app like 'Wifi analyzer' to discover exactly what is happening and whether you would fare better changing channel.
If you don't want to use an app, at least try a channel you're not already on - 1, 6 and 11 usually work best.
Re: broadband
13-10-2017 3:28 PM
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@JayG - Or use a wired connection to eliminate any WIFI issues.
Re: broadband
14-10-2017 10:36 AM
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how do you change the channel ,thanks
Re: broadband
14-10-2017 1:39 PM
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You need to log into your router first - if it's a PlusNet router all you should need to know is in this link (channel setting/changing is reached via the 'Wi-Fi Network' settings):
Re: broadband
15-10-2017 12:25 PM
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How'd you get on with this lornaparsons?
Re: broadband
15-10-2017 2:54 PM
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To be honest i havent ,i try and log on to the router and you get pages and pages ,telling you to do different things ,then i realised i have been at this address for over 10 years with broadband and have never encounted a problem until i joined you ,why is this.
Why do i have to spend a long time trying to sort out the problem which i pay you for
I cant watch anything in the evening ,buffers so many times ,i cant bid on ebay because pages dont load ,takes so long ,why should i have to put up with this
I am know ready to jump ship and go with provider who dosent supply such a [-Censored-] service
Re: broadband
15-10-2017 4:42 PM
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Why do i have to spend a long time trying to sort out the problem which i pay you for
Wireless signal is affected by numerous environmental factors, which are out of our control.
We're responsible for your connection from the exchange to your property.
This guide explains how to change the wireless channel which should help you.
Re: broadband
15-10-2017 10:33 PM
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Re: broadband
16-10-2017 8:57 AM
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You haven't stated whether you have tried using a wired connection to see if the problem persists, so the possibility remains you have a Wi-Fi reception problem which isn't necessarily PlusNet's fault.
Not much point you continuing to post in your thread if you choose to keep ranting rather than co-operating with those trying to help you.
Re: broadband
16-10-2017 5:57 PM
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Oh, and as it's been mentioned, ranting and raving won't get you anywhere.
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