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- Re: broadband
broadband
14-04-2014 5:45 PM
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Product: Plusnet Unlimited (Contracted)
Status
Stage
Message
Passed
Signup
Hello. Thanks for choosing Plusnet broadband.
We're now processing your order.
For more information about our services, read our Welcome Pack.
Passed
Checking your details
We're nearly ready to order your broadband.
Problem
Checking your line
We've found a potential problem on your telephone line.
We'll look into this and will be in contact with you shortly.
First payment
We'll shortly be taking your first payment.
This includes any up-front fees and your first month's broadband subscription.
Activating your line
Your order has been sent to our supplier.
Hardware delivery
The order has not yet been placed
If you'd like to change your delivery address, you can do so any time before your hardware is sent out.
Broadband order
We'll let you know when your broadband is ready to use.
Phone line is working no problem that's up and running less then 24 hrs after placed order and there was no broadband on the line so mac code isn't required. Hope its just a typo error
Message 1 of 4
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3 REPLIES 3
Re: broadband
14-04-2014 6:05 PM
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Hi Cearuillin,
Welcome to PlusNet and to the forums. The Digital Care Team (DCT) the PlusNet staff who look after customer issues on here will now have gone home (forum cover is only M-F office hours) so please do not expect an authoritative update on here today.
I'm guessing from what you have posted that you are taking service telephone and broadband service on a new phone line I'm also guessing that you have moved home? Is this a new phone line which you are taking over or is it completely new? If it is a take over, there is the possibility that there was some other broadband service on the line which has yet to be removed. If it is a brand new service, there might be some capacity issues requiring additional work from BTOR.
I'm sure that one of the 3 Chris' in DCT will provide an update soon.
Your router will not be despatched until there is a confirmed install / commission date for the broadband.
HTH.
Welcome to PlusNet and to the forums. The Digital Care Team (DCT) the PlusNet staff who look after customer issues on here will now have gone home (forum cover is only M-F office hours) so please do not expect an authoritative update on here today.
I'm guessing from what you have posted that you are taking service telephone and broadband service on a new phone line I'm also guessing that you have moved home? Is this a new phone line which you are taking over or is it completely new? If it is a take over, there is the possibility that there was some other broadband service on the line which has yet to be removed. If it is a brand new service, there might be some capacity issues requiring additional work from BTOR.
I'm sure that one of the 3 Chris' in DCT will provide an update soon.
Your router will not be despatched until there is a confirmed install / commission date for the broadband.
HTH.
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Message 2 of 4
(296 Views)
Re: broadband
14-04-2014 6:20 PM
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Its a new line that I'm taking over that had to be reactivated. Hopefully I'll get good news 2moro.
Message 3 of 4
(296 Views)
Re: broadband
15-04-2014 8:42 AM
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Hi cearuilin,
I've checked your account and your broadband order is fine, not sure why that notification got generated.
Your broadband order is due to complete on the 23rd April, it's takes 5 working days and we have to take into account bank holiday this weekend.
I've dispatched your router and that will take a few days to get to you and I've also updated your ticket.
I've checked your account and your broadband order is fine, not sure why that notification got generated.
Your broadband order is due to complete on the 23rd April, it's takes 5 working days and we have to take into account bank holiday this weekend.
I've dispatched your router and that will take a few days to get to you and I've also updated your ticket.
Message 4 of 4
(296 Views)
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