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broadband usage

Slick
Grafter
Posts: 123
Registered: ‎01-08-2007

broadband usage

ive checked my usage and i notice that im near the payed for limit,
if i exceed that will plus net charge me more for the usage i use?
14 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: broadband usage

Hi Slick,
You're on the fixed type usage so rather than extra bandwidth added and extra usage charged at the end of the month your connection will slow down during peak times. You can change this option to flexible in the members centre if you wish (in which case usage will be added at £1 per Gb) or you can add a set amount of usage for 75p per Gb. Alternatively you can leave things as they are and your usage will be reset on your billing date.
Hope that helps,
Not applicable

Re: broadband usage

I realise that there are pages on the portal that refer to typical broadband usage for each activity. However, I wonder if it would be possible for suggestions regarding hints and tips that will go some way to reduce usage (particularly for newcomers)?  For instance, I have noticed that using Firefox/Adblock Plus has helped.  Also, keeping tabs open for the pages that I use frequently saves re-loading and hence usage. These are small matters and probably very basic but might help.
Slick
Grafter
Posts: 123
Registered: ‎01-08-2007

Re: broadband usage

so will this affect my gaming (cod 2&4)
or the boy on his runescape ?
but tbh i havn't spent half the time gaming as ive not long moved house and doing alot of decerating etc.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: broadband usage

It may well do once the usage limit is hit during peak time as total traffic is limited to 128kbps when this happens.
Slick
Grafter
Posts: 123
Registered: ‎01-08-2007

Re: broadband usage

well now my usage has hit 8.1 gig payed for its tremendously slow and tbh
i would consider contacting offcom to get them to investigate but thats
just to much work and i havnt got the time so on my billing date please t
transfer me to the 20 gig option (£19.99)
if an admin will raise the ticket for it il confirm it etc
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: broadband usage

Hi there,
No need to wait till the end of the month, I've changed the account type for you and sent you a ticket. You'll need to disconnect the ADSL for a few minutes and reconnect, then when you've reconnected you should be on the new account type.
Hope that helps, thanks for letting us know.
Slick
Grafter
Posts: 123
Registered: ‎01-08-2007

Re: broadband usage

the ticket states no additional charges but i have been charged for changing
why have i been charged?
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: broadband usage

How much have you been charged because there is no charge to change accounts?
Note: if you change before your billing date, you will be charged a pro-rata amount to cover the remaining period of your billing month at the new package cost. This is because you pay for your usage in advanced.
Slick
Grafter
Posts: 123
Registered: ‎01-08-2007

Re: broadband usage

only a small amount but when i asked
"will this incurr any additional charges to my account?"
and got a reply of
There is no charge for moving options.

so i read that as no charge wot so ever,
if you look at my ticket you will see it
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: broadband usage

Looking at your account I can see that you have been charged the difference between the prices of the products and not an upgrade charge. I'll have a word with the agent that said there would be no charges at all because he should have told you about the price difference between products.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Slick
Grafter
Posts: 123
Registered: ‎01-08-2007

Re: broadband usage

so you can see his reply in the ticket?
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: broadband usage

Yup, I have indeed. I was replying to your ticket as you posted, can you have a look at my reply?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Slick
Grafter
Posts: 123
Registered: ‎01-08-2007

Re: broadband usage

spot on reply,
but its good that it was caught on a low amount rather than a high amount.
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: broadband usage

Agreed, thanks for pointing it out and I hope your happy with the outcome.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff