cancel
Showing results for 
Search instead for 
Did you mean: 

broadband uncapped

ianmars
Newbie
Posts: 2
Registered: ‎27-03-2014

broadband uncapped

Hello
Im currently a plusnet member and have recently converted my parents to change to plusnet from bt, as I had to do, would it be possible to uncap the broadband.
Regards
Ianmars
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: broadband uncapped

Hi ianmars,
The account linked to your Community Account is on 20CN (Up to 6Mb) - we can uncap your upstream but it would involve an extra monthly cost I'm afraid. You would need Max Premium: http://www.plus.net/support/broadband/products/prioritised-service-faq.shtml
If 21CN (Up to 16Mb) becomes available at your exchange, which you can keep checking here: http://www.samknows.com/exchange_search we can get you moved onto it and get your upstream uncapped free of charge.
Chris Pettitt
Cloud Environments Engineer
ianmars
Newbie
Posts: 2
Registered: ‎27-03-2014

Re: broadband uncapped

Thanks for the reply, unfortunately theres no news on my exchange being upgraded but thankyou once again for the information