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broadband troubleshooter asking for day time and evening tel number.

rjbell
Newbie
Posts: 4
Registered: ‎27-12-2022

broadband troubleshooter asking for day time and evening tel number.

I'm trying to troubleshoot my broadband and it asks for email and mobile number which i've added then i get an error message asking for daytime and evening tel number but there is nowhere to add them and i do not have any other number but my mobile.

4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: broadband troubleshooter asking for day time and evening tel number.

I can’t help with the broadband troubleshooter, but you may be better off using the ‘new’ text service by following the steps at: https://www.plus.net/help/report-a-problem/broadband/#broadband

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 17,604
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: broadband troubleshooter asking for day time and evening tel number.

@rjbell Unless you are on Full Fibre, you will have a phone number - if you don't know it, it is somewhere in your account.If you do not use the landline, just  repeat the mobile number.

John
rjbell
Newbie
Posts: 4
Registered: ‎27-12-2022

Re: broadband troubleshooter asking for day time and evening tel number.

There isn't anywhere to add another number

jab1
Legend
Posts: 17,604
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: broadband troubleshooter asking for day time and evening tel number.

In that case - use @Gandalf 's suggestion - it is quicker than the route you are trying to take.

John