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broadband still not working properly

WWWombat
Grafter
Posts: 1,412
Thanks: 4
Registered: ‎29-01-2009

Re: broadband still not working properly

Quote from: emzx23x
different adsl filter would it change my downstream on router? ie other adsl filter was 2900ish and this one is 2750 is that possible cause ill put the old one back on if it is

First let me say that I think Jojo would prefer you to leave the router alone while PN are doing their monitoring... disconnections will affect the results.
It's certainly possible for a filter to change the downstream speed, as it can affect the amount of signal getting through. And there are certainly cheap'n'nasty filters out there too.
However, it is also possible that the difference is just down to the time of day that the sync was done: It is usually accepted that the line is noisier from dusk through to dawn the next day, and that it is least noisy in the middle of the day.
If you sync in the least-noisy period, you are more likely to get a faster sync; if you sync in the noisiest period, you can get a slower sync.
However, stability is the opposite - a sync made during the day is one that may not be sustainable overnight, triggering a new sync at a lower speed. However, a sync made overnight is likely to be sustainable during the next day.
If you want to resync for faster speed, then try to do it in the 10AM-2PM region. But if you do too many, you'll be helping BT's DLM to continue believing your line is faulty, causing it to keep the 15dB noise margin.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
emzx23x
Grafter
Posts: 88
Registered: ‎15-12-2010

Re: broadband still not working properly

i have left it alone only swaped router when i was asked to, looks like the fault for download is bts problem not plusnet hopfully there engineer will be able to sort it will let you know when he has been.
Does all ISP use the same 8mb max system powered by bt or is there other systems out there if so which ISPs use them?Huh
WWWombat
Grafter
Posts: 1,412
Thanks: 4
Registered: ‎29-01-2009

Re: broadband still not working properly

Lots of ISPs bundle BTw's ADSL-Max product, so all of them have pretty much the same hurdles to deal with.
However, there's a process called LLU (local loop unbundling) that allows companies other than BT to put equipment in the exchange building, and then sell you a broadband service through that, or a combined broadband+phone service.
LLU services do use the same copper wire to your house, maintained by BT OpenReach engineers in the same way as happens now. However, anything related to the hardware within the exchange is someone else's concern, not BTw (wholesale). If the fault lies in the copper, then it'll have a negative impact whoever you go with.
LLU services then tend to be ADSL2+, and have their own backhaul to the ISP. They don't have the whole IP Profile nonsense, but may have their own issues. The individual LLU ISPs may then apply their own traffic management scheme on top, and have their own packaged bundles of data volume.
The usual LLU ISPs include Be, O2, Sky, TalkTalk, Tiscali, C+W, Orange. The details at SamKnows should give you a feel for LLU availability at your particular exchange: http://www.samknows.com/broadband/exchange_search
I think I've seen a report about one of the LLU companies, and the different way they go about the fault process. If I got it right, then they send someone out to your house (at cost to you, was it around £40???) first, to rule out any problems with your internal wiring or systems. If that doesn't fix things, only then will call out the OpenReach engineer, knowing that the cause is very unlikely to be something that BT will charge £130 for, and they will take the hit if it is indeed charged. I presume there is also some work/tests done on their LLU kit in the exchange too, but I don't know where that comes in the process.
So, effectively a fixed-price call-out of £40, whether it is your fault or not, plus the potential that you need an extra day off work, compared with an unknown prospect of £130. I wonder which process works best...
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
emzx23x
Grafter
Posts: 88
Registered: ‎15-12-2010

Re: broadband still not working properly

I see so basicly bt still have there thumb in the pie so to say what i mean is bt still have control to an extent
of my broadband product. is it the same with fibre optics ie virgin be, do are they still use bt s lines, rented
by that companie or is the network owned and managed by those companies that market the product.?
WWWombat
Grafter
Posts: 1,412
Thanks: 4
Registered: ‎29-01-2009

Re: broadband still not working properly

Virgin have their own network, even at street level, whether it is fibre, co-ax, or copper.
Kcom (in Hull) have their own street network (mostly copper)
Colt (City of London) have their own network within London, but I guess don't deal with us plebs.
I believe all LLUs currently use BT's copper network, but there isn't yet an LLU that uses BT's fibre networks. That should be possible, but isn't there yet.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
emzx23x
Grafter
Posts: 88
Registered: ‎15-12-2010

Re: broadband still not working properly

i see, bt engineer has been changed my equitment at the exchange and nowADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:06:11
Downstream 4,544 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 5.6 dB / 22.0 dB
Line attenuation (Down/Up) 54.0 dB / 31.5 dB
Output power (Down/Up) 19.1 dBm / 11.8 dBm
Loss of Framing (Local) 36
Loss of Signal (Local) 9
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 5 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 1009
got to wait till it stablises but should be around 4 meg. bt blamed the thompson router for poor ip profile but also said the exchange equitment was faulty as well hopfully sorted Smiley
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: broadband still not working properly

HI emzx23x,
Your profile has lifted slightly to 2500, which I've matched on our side. Your sync is now 4704k which will indeed give you a 4000k profile once it lifts.
Jojo Smiley
emzx23x
Grafter
Posts: 88
Registered: ‎15-12-2010

Re: broadband still not working properly

yea brill how do u check your ip profile on bt and plusnet again?
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: broadband still not working properly

BT and Plusnet Smiley
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emzx23x
Grafter
Posts: 88
Registered: ‎15-12-2010

Re: broadband still not working properly

brill that you for those links:)
bt
Download speedachieved during the test was - 2178 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
plusnet
Estimated line speed:
    4.0Mb (Accurate to within +/- 1Mbit) - Checked on 2010-11-30 10:19:36
Current line speed:
    2.5 Mb

looking good!!

router stats
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 2:07:09
Downstream 4,704 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 6.8 dB / 22.0 dB
Line attenuation (Down/Up) 54.0 dB / 31.5 dB
Output power (Down/Up) 19.2 dBm / 11.8 dBm
Loss of Framing (Local) 45
Loss of Signal (Local) 13
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 76 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 1735
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: broadband still not working properly

HI emzx23x,
I've just lifted the profile on our side to match the 3500 on BT, you should notice that speed increase shortly.
Jojo Smiley
emzx23x
Grafter
Posts: 88
Registered: ‎15-12-2010

Re: broadband still not working properly

Brill Smiley thanks jojo
router stats
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 5:55:52
Downstream 4,768 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 5.3 dB / 23.0 dB
Line attenuation (Down/Up) 54.0 dB / 31.5 dB
Output power (Down/Up) 19.2 dBm / 11.8 dBm
Loss of Framing (Local) 51
Loss of Signal (Local) 15
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 1227 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 2824
bt
Download speedachieved during the test was - 2405 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4768 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
plusnet
Estimated line speed:
    4.0Mb (Accurate to within +/- 1Mbit) - Checked on 2010-11-30 10:19:36
Current line speed:
    3.5 Mb
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: broadband still not working properly

Great news. Glad to be of help Smiley
emzx23x
Grafter
Posts: 88
Registered: ‎15-12-2010

Re: broadband still not working properly

on plusnet is it possible to get a faster upload at an extra cost or is it limited to 448 per profile fixed?
just wondering if they did a package exspansion like this.
emzx23x
Grafter
Posts: 88
Registered: ‎15-12-2010

Re: broadband still not working properly

router stats
Line state Connected
Connection time 0 days, 0:12:40
Downstream 4,032 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 8.8 dB / 23.0 dB
Line attenuation (Down/Up) 54.0 dB / 31.5 dB
Output power (Down/Up) 18.8 dBm / 11.9 dBm
Loss of Framing (Local) 65
Loss of Signal (Local) 17
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 5 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 3927
Got a lower sync and a higher snr, will a bt line stabliser give a more stable line than a standard wall socket
bt
Download speedachieved during the test was - 3054 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
what s dsl? is that router sync?
plusnet
Estimated line speed:
    4.0Mb (Accurate to within +/- 1Mbit) - Checked on 2010-11-30 10:19:36
Current line speed:
    3.5 Mb

still good speed Smiley