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broadband still not working properly

emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

broadband still not working properly

got interleaving turned off and still no improvement.
cant find games on xbox live fails to join people all the time
pings still are not great still 50ms
download is 1.4mb at the mo
upload 0.11mb at the mo
i was told when i signed up i would be on a download of 4.1 and upload of at least 0.320 (line max)
this connection at the moment is useless to me please help resolve these issue or i want to leave plus net as i feel i have been missold a package.
regards em
71 REPLIES
emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

Re: broadband still not working properly

ip profile is at 2 mb
should be at 4mb?
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: broadband still not working properly

Please post the sync speed, attenuation and noise margin figures from your router.
Please also post the complete results from a BT speedtest
Cheers
B.
emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

Re: broadband still not working properly

ptime:  1 day, 0:19:14
DSL Type:  G.992.1 annex A
Channel mode:  Fast
Maximum Bandwidth (Up/Down) [kbps/kbps]:  980 / 2,432
Bandwidth (Up/Down) [kbps/kbps]:  448 / 2,432
Data Transferred (Sent/Received) [kB/MB]:  0.00 / 312.02
Output Power (Up/Down) [dBm]:  12.0 / 18.0
Line Attenuation (Up/Down) [dB]:  31.0 / 56.0
SN Margin (Up/Down) [dB]:  21.0 / 13.0
Vendor ID (Local/Remote):  TMMB / TSTC
Loss of Framing (Local/Remote):  0 / 0
Loss of Signal (Local/Remote):  0 / 0
Loss of Power (Local/Remote):  0 / 0
Loss of Link (Remote):  0
Error Seconds (Local/Remote):  0 / 0
FEC Errors (Up/Down):  1 / 0
CRC Errors (Up/Down):  0 / 112
HEC Errors (Up/Down):  0 / 76
emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

Re: broadband still not working properly

bt speed test done at 10.10am
emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

Re: broadband still not working properly

i think this is what your after Smiley
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: broadband still not working properly

Something is adrift - I suspect a mismatched IP profile within the BT systems - as your IP profile should be 2000kbps from that sync rate
What does this say https://portal.plus.net/my.html?action=data_transfer_speed for current line speed
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: broadband still not working properly

Hi emzx23x,
I have emailed you and raised this to our faults team as there is an inconsistency between the BRAS and DSLAM. I have seen quite a few of these over the last few days so I am about to raise a problem with the examples.
Jojo Smiley
emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

Re: broadband still not working properly

High-speed Broadband
Telephone number:
    ++++++++++++
Phone exchange:
    ++++++++++++
Estimated line speed:
    4.0Mb (Accurate to within +/- 1Mbit) - Checked on 2010-11-30 10:19:36
Current line speed:
    2000
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: broadband still not working properly

As Jo said the BT systems don't agree with each other.
I had exactly the same problem which took a senior faults analyst to sort out with BT as they claimed there wasn't a problem - seems to be 21CN peculiarity
The expected line speed (which is sync speed not IP ptofile) was probably with a 6dB noise margin but still seems a bit optimistic for your attenuation.
Have you checked the router stats when using the test socket
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: broadband still not working properly

HI Jim,
All of the examples I have included on the problem are 20cn.
Jojo Smiley
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: broadband still not working properly

That must be a new thing then as previously it seemed to be only, or at least mainly, on 21CN - mine was on ADSL1 21CN
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: broadband still not working properly

Yes, I don't know what's going on here but at least we have a problem on the go now; it was for too coincidental.
emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

Re: broadband still not working properly

it is now in test socket
emzx23x
Grafter
Posts: 88
Registered: 15-12-2010

Re: broadband still not working properly

bt test when in test socket