broadband speed

[#1]

My phone line was off for over a month I hope I will be compensated for this also my broadband has been strangled off to 1.9 mb how do I get it up to the promised 8mb to 19mb.

[#2]

Hi there,

I'll makes sure that the downtime is refunded during the interim of the phone fault for you.

In terms of the speeds, I can see that we are in the process of upgrading you to fibre. Your order is booked in for the 23rd, are you ok to let us know how you get on?

Matty