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broadband speed

Gaz1
Newbie
Posts: 3
Registered: 12-10-2016

broadband speed

For the first time ever since having plusnet ( over 12 mths ago)our broadband speed is down to 0.22 mbps, can't watch tv as it wont stream, can u please advise?
Many thanks on advance
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: broadband speed

Hi Gaz,

 

Mind dropping me a message with your username so I can look into that for you?

 

Let me know if you're connecting over WiFi too as that will help me know what to advise.

 

Adam

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gaz1
Newbie
Posts: 3
Registered: 12-10-2016

Re: broadband speed

Hi Adam,

 

I'm connected by ethernet on main computer but I dont stream on that

The tv connection is WiFi that i'm having problems with, havent been able to stream since last Thursday, tv says 0.22 mbps, only just started happening been no hitches since joining Plusnet over a yr ago.

Please advise, many thanks

Moderator's note by Dick (Strat) Username removed from a public forum to a private staff area.

Gaz1
Newbie
Posts: 3
Registered: 12-10-2016

Re: broadband speed

Still can't stream tv, nearly a week now! after over a yr of great broadband speed and good customer service, not happy at all ,goin back to talktalk cos can get fibre for less than an paying now and will get a better speed....