broadband speed
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- Re: broadband speed
broadband speed
30-01-2017 6:02 PM
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I have had really low speeds and drop outs since xmas ,I had an engineer out and he said he had cured the problem. Now its gone wrong again and I cant get any response from PN on my question 141348633, I'm getting a bit fed up with PN,maybe time for a change.
Re: broadband speed
01-02-2017 5:25 PM
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Re: broadband speed
01-05-2017 11:42 PM
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After the problems I had before (see above) I have had 2 visits from engineers to ne avail my speed and disconnection is appalling ,it seems a waste of time,I now cannot use my on line banking and playing any type of game is impossible. Please dont fob me off with another engineers visit as that is also a waste of time ,for goodness sake get me reliable connection. Ted
Re: broadband speed
02-05-2017 1:08 PM
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Hi there,
I am sorry to hear you are still having problems with your broadband service. I'm testing your line and I'm not identifying an issue, your connection has been stable for the past 13 days with only 1 drop at a speed of around 6.5 Mb/s.
Please could you run the BT speedtest for me by going to www.speedtest.btwholesale.com using a wired connection from a PC or Laptop, completing the further diagnostics and let us know once you've done this?
I apologise for the inconvenience caused.
Re: broadband speed
03-05-2017 8:29 PM
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I am beginning to think I am wasting my time and yours. The internet earlier today was impossible to use, but if you say there is no fault then forget it,is the easy way.Ted
Re: broadband speed
03-05-2017 8:38 PM
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I'm here to help, but we'll need to troubleshoot to get to the source of the problem you're experiencing.
Let us know if you need any further assistance.
Re: broadband speed
03-05-2017 9:20 PM
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@Teds31 how are you connecting, wired or WiFi? And which device are you using?
Re: broadband speed
04-05-2017 9:31 PM
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I have WiFi with A" THOMSON ROUTER ".
Re: broadband speed
05-05-2017 8:08 AM
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Perhaps change the Router DNS settings from PN'ns to google's:
8.8.8.8
8.8.8.4
Re: broadband speed
12-05-2017 6:11 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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