broadband speed 10, wi fi 0.8, new user, help please.
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broadband speed 10, wi fi 0.8, new user, help please.
11-05-2019 1:46 PM
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kept getting v. low wifi speed on tablet, so did test via ethernet and got 10 mbs compared to 0.8 on the laptop.
wifi light intermittent but was solid when just tested. box in exactly same place where had previous sky box which gave us excellent speeds via wi fi. just retested wi fi, from same spot and now getting over 10mbs. (So from 0.8 to 10 in two minutes).
almost every day since getting the email that 14 days from set up had passed and that i should be getting 12mb, minimum of 2 . something, the wifi gets extremely slow and i have to do a speed test. I thought all broadband used the same line and speeds should be the same, just the provider changes????
getting peeved. should i connect and use the sky box instead, it was just the basic one you get when taking out broadband, but we had no problems like this.
thanks guys.
Re: broadband speed 10, wi fi 0.8, new user, help please.
11-05-2019 8:26 PM
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Hi @randm, thanks for your post.
We're sincerely sorry to hear of your wireless connection issues.
On testing the line we're not seeing any sort of issue with the actual connection which is great, as it means that some basic wireless troubleshooting is likely to resolve the issue. We'd recommend taking a look at the wireless guides via the below link first of all:
https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
If the above tips don't help, please let us know.
Re: broadband speed 10, wi fi 0.8, new user, help please.
12-05-2019 5:03 PM
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okay, i have moved the router with no change, i have done a channel search and chose the less used one. still no change. my results today went from high to low within a matter of minutes. for example 14:55 - 1.72mbps, then 16:06 -10.2mbps, 16:08 - 0.92mbps, 16:10 - 12.1mbps, 16:15 - 2.05mbps, 16:20 - 11.5mbps, 16:26 12.1mbps, then i decided to put the tablet a couple of metres away from the router at 16:50 - 2.78mbps, moved the tablet a couple of inches away from the router and got 1.70mbps.
There is just no consistency and we are getting fed up now. minimum guaranteed speed 2.5mb.
Am i right in thinking that the router is single band?
Re: broadband speed 10, wi fi 0.8, new user, help please.
12-05-2019 11:49 PM
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Which router do you have?
Which channel did you select?
How did you determine which channel is least used?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: broadband speed 10, wi fi 0.8, new user, help please.
13-05-2019 12:03 PM
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Hi @randm,
I'm sorry that you're still experiencing problems with your wireless connection and for any inconvenience that this is causing you. If you're using the Plusnet router that we sent you at the beginning of your contract (the 2704n), I can confirm that this is a single band router.
Please can you try a few other wireless channels and let us know if you still don't see an improvement?
Re: broadband speed 10, wi fi 0.8, new user, help please.
13-05-2019 3:06 PM
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router is 2704n hub zero, finally had to do a search on android phone using wifi analyzer and that gave me a list of best channels to choose at the time.it also show how many devices are connected for each channel/
i have a sky q hub which is dual channel. should i go back to that.?
Re: broadband speed 10, wi fi 0.8, new user, help please.
13-05-2019 3:40 PM
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Hi @randm,
Thank you for confirming that. I've had a look into this but haven't been able to determine whether your Sky Q router can be configured onto our network or if this is locked to Sky's network. I'd definitely recommend that you try configuring this onto our network to see if it improves your connection. To configure a third party router you will need to consult your manufacturer or your manual to gain access to your router and find the necessary pages and you'll then need to enter the following settings on the relevant page/pages:
Encapsulation Type:PPPoA (PPP over ATM)
Username:Username@plusdsl.net
Password: Your account password
Multiplexing Method: VC-MUX
VPI: 0
VCI: 38
If it won't allow you to configure the Sky Q router onto our network, I'd recommend that you try a few different channels on the Plusnet router to see if you notice an improvement in your wireless connection. Please let us know how it goes.
Re: broadband speed 10, wi fi 0.8, new user, help please.
13-05-2019 8:06 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: broadband speed 10, wi fi 0.8, new user, help please.
16-05-2019 12:58 PM - edited 16-05-2019 12:59 PM
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i just wanted to update, i have changed to a different channel, and so far it is working okay, but, and a big BUT, our immediate neighbours consisting of 4 adults and 2 kids have/had just moved out, with all their devices, so, until new tenants move in i will have to leave this on hold.
Re: broadband speed 10, wi fi 0.8, new user, help please.
17-05-2019 3:17 PM
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First read this https://www.expertreviews.co.uk/plusnet/1403635/plusnet-hub-zero-2704n-review
Then go onto Ebay and buy a BTSmarthub 6, they are very cheap these days. You need the FTTC version which has four yellow LAN sockets. Avoid the FTTP version that has a red WAN sticker fixed to one of the LAN sockets. Setting instructions are here. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
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Re: broadband speed 10, wi fi 0.8, new user, help please.
17-05-2019 5:51 PM
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When your new neighbour arrives, make friends of them, then if their setup is on one of the unhelpful channels, you’ll be able to ask them to change to one of the above to help BOTH of you enjoy a better WiFi experience.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: broadband speed 10, wi fi 0.8, new user, help please.
18-05-2019 1:25 PM
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hopefully it will be one family who move in, but for many years it has been multi occupants who share the house and change over, so i don't know how they work out what b.b. provider to have, though the last ones put in virgin fibre as f as i k . as the garden was dug up!
Re: broadband speed 10, wi fi 0.8, new user, help please.
18-05-2019 1:27 PM
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thank you for your advice, is there just one bt smarthub 6 fttc, as some of them say infinite and fibre, and we are only using normal bb, not fibre?
Re: broadband speed 10, wi fi 0.8, new user, help please.
18-05-2019 6:27 PM
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Yes the Smarthub 6 does both ADSL and fibre.
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