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broadband performance suddenly dropped

Rising Star
Posts: 58
Thanks: 2
Fixes: 1
Registered: ‎10-11-2016

broadband performance suddenly dropped

my broadband performance has suddenly dropped

was getting 1200mbs download now down to 700mbs

also my ping has gone up around 20ms extra

nothing has changed for me my end, overnight my broadband just went bad.

did notice yesterday the internet cut out a few times, never seen that before. also there was an BT openreach van outside our building.

anyone know what the issue is? it was at the very threshold of acceptability but now it's gone into not worth paying for territory.

Plusnet Help Team
Plusnet Help Team
Posts: 549
Thanks: 115
Fixes: 19
Registered: ‎22-01-2018

Re: broadband performance suddenly dropped

Hello @hexa

Sorry to hear you are experience a problem with your speed. We have located an external fault on your line which we have raised to our supplier, and I have sent you further information here.

If this post resolved your issue please click the 'This fixed my problem' button
 Plusnet Help Team