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broadband package

Slick
Grafter
Posts: 123
Registered: 01-08-2007

broadband package

can anyone recommend me a package from plusnet that i can change to?
im not using p2p much now but me and my boy do gaming in the evening for approx 3 hrs per night so that needs to be included.
im on option 1 premier (old style) but looking to reduce my bills.
im stuck with plusnet and bt as the house move and dont wont to pay
the connection fees so recommend me a package pls peps
15 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: broadband package

Hi there,
I'd be inclined to say to go for either BBYW Option 2 or Pro.
Looking at your usage however, neither of these may be suitable for your usage requirements.  Unless you are likely to be cutting down on your current usage, or are happy to ensure that your downloads are being scheduled between midnight and 8am, I'd say that you're on the best product for your needs.
Slick
Grafter
Posts: 123
Registered: 01-08-2007

Re: broadband package

well its just the gaming usage that will remain,
other downloads will be scheduled
so what package do you think will suit with that in mind?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: broadband package

Hi there,
How much do you think that you will be using during peak times of the day?
It's a little hard for me to assess as you're peak hours would change if you were to move over to a Broadband Your Way and I can't actually tell what part of your current off peak usage would still be off peak under the new products.
Sorry if I'm being a little confusing Smiley
Slick
Grafter
Posts: 123
Registered: 01-08-2007

Re: broadband package

as stated above gaming would be approx 3 hrs in peak time and all p2p would be midnight on
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: broadband package

In which case I'd stick to my earlier suggestion of Option 2 or Pro.
You could also save yourself some money by referring some of your gaming mates Cheesy
Slick
Grafter
Posts: 123
Registered: 01-08-2007

Re: broadband package

so how do i go about changing?
obviously it would have to happen on the billing day
for money reasons or am i wrong?
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: broadband package

no, you can change anytime you want just by going through the member center, or one of the comms team can put through the upgrade for you Smiley
Scott
Sorry, should have said - once logged in, go to my account, then change to a new product.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: broadband package

Hi slick,
It's as simple as following the link below and then requesting the relevant "upgrade".
https://portal.plus.net/upgrade_process.html?memberheader=upgrade
I appreciate that "upgrade" is possibly a little misleading, but it's the way to go about getting your product changed.
Slick
Grafter
Posts: 123
Registered: 01-08-2007

Re: broadband package

ok ive used your link Jameseh and hope ive done it correctly,
can you look to see if ive done something wrong
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: broadband package

Looks absolutely fine.  I'll go and action it now Smiley
Slick
Grafter
Posts: 123
Registered: 01-08-2007

Re: broadband package

cheers dude  Cheesy Cheesy
Zap
Grafter
Posts: 284
Registered: 22-11-2007

Re: broadband package

A word of warning, I was told that once you switch you can't go back.
Consider the traffic management system and what data gets priority.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: broadband package

That's incorrect.
I can easily move customers back to a legacy account and I believe that the CSC are also able to do this.
Plusnet Staff
Plusnet Staff
Posts: 10
Registered: 09-11-2007

Re: broadband package

Some members of the CSC can move customers back to the legacy products. Though the force has to be strong within them for this to be possible.