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broadband issue

FIXED
danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

broadband issue

i am using talktalk HG635  for adsl   everything has been fine for just over 3 weeks now i have random disconnects from broadband    and its been logged in the modem as  WAN connection INTERNET_TR069_R_0_38:IPv4 disconnected.(ERROR_ISP_DISCONNECT)

 

Internet Connection

 

Up
Showtime
8.8.8.8
8.8.4.4

Line Quality

 

1107
8594
6.8
4.8
0
0
ADSL2+
19.7
37.5
12.8
0
None
0 days 4 hours 18 minutes 1 second
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: broadband issue

Hi there,

 

The error you mentioned isn't really specific and just means you've been disconnected from the internet.

 

I can see that the connection has been dropping out multiple times so you did the right thing by reporting a fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

Re: broadband issue

1 problem with reporting faults to plusnet  after about 14 days they say theres no faults   

Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: broadband issue

I can see that's happened in the past however the tickets were never sent back to us to let us know that the fault was still an issue for you.

 

If that does happen please reply to the ticket as soon as you can and feel free to drop a reply back here so we can chase things up.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: broadband issue

 

Hi Daniel. Log into your HG635 and under the Basic Information - untick the TR069 box.

see this from one of your previous posts -

https://community.plus.net/aptgm87544/attachments/aptgm87544/Broadband/303944/1/1.PNG

Also check that your Plusnet username and password are still correct. HTH.

danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

Re: broadband issue

i have untick the TR069 box  but there might be a line fault   still having random disconnects  

Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: broadband issue

Fix

Unticking that box will hopefully stop it trying to connect to the wrong ACS - which it can't do in practise anyway, which might leave you with no Internet connection even though you are synced to the exchange.