broadband issue
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- Re: broadband issue
03-05-2016 11:22 PM
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i am using talktalk HG635 for adsl everything has been fine for just over 3 weeks now i have random disconnects from broadband and its been logged in the modem as WAN connection INTERNET_TR069_R_0_38:IPv4 disconnected.(ERROR_ISP_DISCONNECT)
Internet Connection
Line Quality
Fixed! Go to the fix.
Re: broadband issue
04-05-2016 10:01 AM
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Hi there,
The error you mentioned isn't really specific and just means you've been disconnected from the internet.
I can see that the connection has been dropping out multiple times so you did the right thing by reporting a fault.
Re: broadband issue
04-05-2016 5:10 PM
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1 problem with reporting faults to plusnet after about 14 days they say theres no faults
Re: broadband issue
05-05-2016 4:02 PM
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I can see that's happened in the past however the tickets were never sent back to us to let us know that the fault was still an issue for you.
If that does happen please reply to the ticket as soon as you can and feel free to drop a reply back here so we can chase things up.
Re: broadband issue
05-05-2016 8:24 PM
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Hi Daniel. Log into your HG635 and under the Basic Information - untick the TR069 box.
see this from one of your previous posts -
Also check that your Plusnet username and password are still correct. HTH.
Re: broadband issue
06-05-2016 8:00 PM
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i have untick the TR069 box but there might be a line fault still having random disconnects
08-05-2016 12:45 PM
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Unticking that box will hopefully stop it trying to connect to the wrong ACS - which it can't do in practise anyway, which might leave you with no Internet connection even though you are synced to the exchange.
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