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broadband green, internet red, new customer

barryd87
Newbie
Posts: 1
Registered: ‎12-05-2017

broadband green, internet red, new customer

just recieved and set up my router,  my broadband light is green but my internet is red,
Is this normal or do i need to give plusnet a call to have them activate my broadband

3 REPLIES
Jonpe
Champion
Posts: 2,068
Thanks: 561
Fixes: 7
Registered: ‎05-09-2016

Re: broadband green, internet red, new customer

Have they told you your PN service is up and running yet?

Gel
Seasoned Pro
Posts: 1,665
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: broadband green, internet red, new customer

Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: broadband green, internet red, new customer

From looking at your account your online now?

Let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team