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broadband green, internet red, new customer

barryd87
Browser
Posts: 1
Registered: ‎12-05-2017

broadband green, internet red, new customer

just recieved and set up my router,  my broadband light is green but my internet is red,
Is this normal or do i need to give plusnet a call to have them activate my broadband

3 REPLIES 3
Jonpe
Hero
Posts: 3,827
Thanks: 1,736
Fixes: 9
Registered: ‎05-09-2016

Re: broadband green, internet red, new customer

Have they told you your PN service is up and running yet?

Gel
Aspiring Champion
Posts: 2,206
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: broadband green, internet red, new customer

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,174
Thanks: 1,048
Fixes: 405
Registered: ‎01-01-2012

Re: broadband green, internet red, new customer

From looking at your account your online now?

Let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team