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broadband drop connection

davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

broadband drop connection

broadband just drop connection 5 mins ago and not come back online
7 REPLIES
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: broadband drop connection

it just come back online i do not know whats going on
Superuser
Superuser
Posts: 12,946
Thanks: 4,241
Fixes: 26
Registered: ‎22-08-2007

Re: broadband drop connection

davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: broadband drop connection

i notice it did it pass few nights it drops and comes back 5 mins later how can it be every day it drops at same time
Superuser
Superuser
Posts: 12,946
Thanks: 4,241
Fixes: 26
Registered: ‎22-08-2007
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: broadband drop connection

oh there it is only 5 mins offline then 6 hours thats odd
Plusnet Help Team
Plusnet Help Team
Posts: 13,633
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: broadband drop connection

Hi David,
I can see on our RADIUS logs the 5 minutes when the connection was down in the early hours of yesterday morning, how are things from your point of view today?
Diagnostics haven't shown anything obvious by the way.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: broadband drop connection

its been fine since routine maintenance