broadband down
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broadband down
25-02-2018 6:35 PM
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Re: broadband down
26-02-2018 12:12 PM
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Re: broadband down
27-02-2018 8:03 AM
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Note if this service is so important for your work, then I hope that this is NOT a residential service - not only is it not allowed under the T&Cs, residential services have a 72 hour (typical) repair time from BTOR, whereas business grade services tend to be next working day.
https://www.plus.net/help/legal/terms/ [Plusnet Standard Terms]
2.1.3. use the services for personal use in the UK (so don't use the services to run your own business, but a couple of work emails or occasional home working are okay) and in accordance with our Acceptable Use Policy;
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Re: broadband down
27-02-2018 9:13 AM
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Re: broadband down
27-02-2018 9:16 AM
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Re: broadband down
27-02-2018 9:38 AM
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That kind of use is very different to the intent covered by the T&Cs which is aimed at those working from home on a very regular basis.
I hope your line is soon restored.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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