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broadband connection keeps dropping

wasdwasd
Newbie
Posts: 2
Registered: ‎10-06-2021

broadband connection keeps dropping

I had Plusnet broadband since October 2020, ever since I found a number of inconveniences.

 

the first is that WIFI reception is super sensitive to the phones moving from one room to another, it drops most of the time if I'm moving from the living room to the kitchen

The house is a fairly modern and small 2 bedroom with drywall walls, so it shouldn't be a problem.

 

The other problem is that the router seems to lose and then reconnect the wifi connection quite often, to all devices at the same time

 

those disconnects are not a big deal most of the time, as we don't work from home or anything, but sometimes it's annoying to lose connection of Whatsapp calls several times

4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: broadband connection keeps dropping

If using the PN Hub One router, it has poor reputation re wifi performance.
If you have another, try that, configured to PN's settings.
E Bay has lots of OpenReach routers, which are much better & will work on the PN network.
Check out/search this forum on common tasks you can carry out to improve wi fi stability.
wasdwasd
Newbie
Posts: 2
Registered: ‎10-06-2021

Re: broadband connection keeps dropping

HI gel, thanks for your help

 

I was suspicious that the shoddy router was the culprit. To be honest it sounds super dodgy to have to buy a router myself to access the most basic functionality of a service I pay monthly. I am also not exactly a tech expert and that sounds like a lot of work.

 

Is there a way to cancel my contract with Plusnet if that has no solution?

Baldrick1
Moderator
Moderator
Posts: 11,788
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Registered: ‎30-06-2016

Re: broadband connection keeps dropping

@wasdwasd 

You can’t cancel because of poor wireless performance, all local environmental conditions are different. Plusnet are a budget ISP and supply a budget hub.
BT branded services are more expensive and they provide superior products. You can pick up a BT Smarthub 6 for very little money on an auction site and configure it to work on your Plusnet service by following the links from here,     https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/m-p/1795292#M24601
If you follow the instructions you should be up and running in less than 15 mins. No technical expertise is required, just follow the instructions.

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Townman
Superuser
Superuser
Posts: 23,211
Thanks: 9,725
Fixes: 162
Registered: ‎22-08-2007

Re: broadband connection keeps dropping


@wasdwasd wrote:

The other problem is that the router seems to lose and then reconnect the wifi connection quite often, to all devices at the same time

How can you confidently make that statement?

How do you know that it is not the devices dropping the connection?

Which router are you referring to?  You have posted on the ADSL board which rather infers the use of a Plusnet Hub Zero which only has a single WiFi band.  If you are in fact a FTTC user (for which there is a more appropriate board) the you would be using the PN Hub One, which has a very different WiFi performance characteristic.

Note that with dual band routers, it is the DEVICES which are known to flipflop between the channels and in general where a router is configured for auto channel selection, some devices are very slow to follow channel changes ... which could match your description. 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.