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broadband connection drops when inbound call

hovis76
Newbie
Posts: 6
Registered: 09-03-2012

broadband connection drops when inbound call

Hello, when we have an incoming call the broadband connection drops and then reconnects a few minutes later.
I have tried the router in the BT test socket directly and with a different ADSL splitter.
I have also tried without the phone connected (so just the ADSL splitter and modem) and rang the number from my mobile and the broadband dropped so ruled out the phone!
Router is a TG585 v7 with software 7.4.4.7.
Line stats are not great in this part of the country (rural north west Norfolk)...

Link Information

Uptime: 0 days, 0:15:11
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 672 / 1,696
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 62.0
SN Margin (Up/Down) [dB]: 10.0 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 44 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 16 / 0
FEC Errors (Up/Down): 0 / 15,922
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 1

Any thing I can try?  The dropping when the phone rings is infuriating!
2 REPLIES
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: broadband connection drops when inbound call

If you've tried another microfilter then the chances are it is an issue with the card at the exchange.
adamcookeuk
Grafter
Posts: 30
Registered: 10-05-2014

Re: broadband connection drops when inbound call

Sounds like you need to start a fault report with PN Sad