broadband activation?
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broadband activation?
03-03-2009 8:12 PM
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Re: broadband activation?
03-03-2009 8:15 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: broadband activation?
03-03-2009 8:33 PM
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Re: broadband activation?
03-03-2009 8:53 PM
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I've just checked the order and it's still to complete. As Emma mentions, it can complete at any time on the due date.
If it hasn't completed by tomorrow, we'll call BT and find out what the cause of the delay is.
Re: broadband activation?
03-03-2009 9:09 PM
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Re: broadband activation?
04-03-2009 7:41 AM
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Re: broadband activation?
04-03-2009 9:01 AM
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Re: broadband activation?
04-03-2009 9:08 AM
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Re: broadband activation?
04-03-2009 9:59 AM
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Re: broadband activation?
04-03-2009 10:41 AM
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Firstly I'd like to point out that the delays that you have experienced to date have not been of our making.
Quote i have been waiting few days its been 1 month and 3 days since i joined plusnet
You placed your order on February 13th. We then tried processing your direct debit instruction, which for some reason took 6 working days, hence why your order was placved on the 24th, with an expected completion date of March 3rd.
Your order is now in delay because there is a pending cancellation order (stop order) on your telephone line. You, your mother, or whoever pays the telephone bills needs to call whoever you pay line rental to (I guess this would probably be BT) and find out why there is a stop order on the telephone line, and to cancel the stop order if it's not meant to be cancelled in the first place.
We cannot, nor can any other broadband supplier, have a broadband order completed on a line that is due to be cancelled.
Re: broadband activation?
04-03-2009 10:54 AM
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Re: broadband activation?
04-03-2009 10:58 AM
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Re: broadband activation?
04-03-2009 11:00 AM
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You will need to call them. Do you know if it's just Carrier Pre-Select that you have with TalkTalk? By that I mean, are you just paying them for a calls package?
You need to find out why there is a pending cancellation order on your line. Do you know if your Mum also has a BT account number? I *think* you probably have a BT line, but are paying TalkTalk for calls.
**Before anyone says anything, it's not an unbundled line**
Re: broadband activation?
04-03-2009 11:08 AM
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i knew something wrong would of happend if my broadband does not geta activated within the date plusnet gave me i will cancel it
Re: broadband activation?
04-03-2009 11:11 AM
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