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broadbad speed is only half of used to be. (customer)

kensfishbar
Dabbler
Posts: 22
Registered: 28-06-2015

broadbad speed is only half of used to be. (customer)

My broadband has been activated since 16-June.  The first day and half, I got about 3Mbps.  Afterwards, my speed only stay in 2mb.  I thought I waited for the line to stabilised.  When I was with the other ISP, I got around 3.5 to 4.2Mb.  I have done all the bt wholesale check etc.... my ip profile is set at 2mb.  Could someone change my ip profile to 4mb please.  I tried the on-line chat but there are always more than 10 people in front of me and by the time it is my turn, I may not noticed it and the on-line chat will end before it even starts.
Thanks.
41 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: broadbad speed is only half of used to be. (customer)

can you post your router stats as requested here http://community.plus.net/forum/index.php/topic,96155.0.html
kensfishbar
Dabbler
Posts: 22
Registered: 28-06-2015

Re: broadbad speed is only half of used to be. (customer)

Is this the info?  I copied it from the router "helpdesk".

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: **************
3 - Firmware version: 7.273.1_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 2 days 17:05:57
7 - Data rate: 583/2268
8 - Maximum data rate: 728/3684
9 - Noise margin: 11.8/8.3
10 - Line attenuation: 25.6/42.5
12 - Data sent/received: 465.1M/2.2G
20 - Broadband username:
21 - Wi-Fi network/SSID: **************
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: *****************
27 - Software variant Version 1.0
28 - Boot loader: 7.273.1


Phone exchange:
NORWICH WEST
Estimated line speed:
9Mb (This may vary between 6.5Mb and 18.5Mb) - Checked on 2015-06-22 19:10:06
Current line speed:
2 Mb
[Moderator's note by Dick (Strat) Personal data edited out of post.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: broadbad speed is only half of used to be. (customer)

Basically your connection speeds both up and down are far too low for your attenuation (distance from the exchange) so there is a problem
Are you connected to the master socket or an extension
If an extension can you try the master socket
If the master socket does it have a removable lower faceplate and, if so, can you connect the router to that socket with a filter
This gives some information if you need it http://community.plus.net/forum/index.php/topic,96155.0.html
Superuser
Superuser
Posts: 6,554
Thanks: 665
Fixes: 50
Registered: 30-07-2007

Re: broadbad speed is only half of used to be. (customer)

Quote
Data rate:  583/2268
That looks suspiciously like a banded profile Sad
kensfishbar
Dabbler
Posts: 22
Registered: 28-06-2015

Re: broadbad speed is only half of used to be. (customer)

I have done everything all this before. Except the master socket because there is no master socket in both boxes in my house.  I have unscrewed them and both of them are old style bt box only.  my ip proflle was set to 2..   Could someone  change the ip profile to 4mb   please.
kensfishbar
Dabbler
Posts: 22
Registered: 28-06-2015

Re: broadbad speed is only half of used to be. (customer)

I'm not asking to get to 9mb.  Am I asking too much?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: broadbad speed is only half of used to be. (customer)

The IP profile is dependent on sync speed which is why it is what it is
I suggest raising a speed fault at https://faults.plus.net
Re banded profile - I wasn't aware that you could have one on the upstream and that is also horribly low
Superuser
Superuser
Posts: 6,554
Thanks: 665
Fixes: 50
Registered: 30-07-2007

Re: broadbad speed is only half of used to be. (customer)

I don't think you can Jim but whatever is causing the DS banding could well be affecting the US as well. With, apparently, no NTE5 master socket and at least 2 sockets, it could well be a ring wire problem...
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: broadbad speed is only half of used to be. (customer)

I can see you've raised a fault to our Faults team.
The line is banded most likely due to the drops shown below.

We'll be in touch as soon as we have a update.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kensfishbar
Dabbler
Posts: 22
Registered: 28-06-2015

Re: broadbad speed is only half of used to be. (customer)

I removed the ring wire (number 3) on one of the face plate after reading from the internet.  The router stats shows  a promising/better pictures.
7 - Data rate: 1240/2268
8 - Maximum data rate: 1248/9108
9 - Noise margin: 5.9/6.0
10 - Line attenuation: 25.4/42.0
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: broadbad speed is only half of used to be. (customer)

Excellent
That has sorted out the upstream and, assuming that the line is stable for a couple of days Plusnet will get the banding removed
Superuser
Superuser
Posts: 6,554
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Registered: 30-07-2007

Re: broadbad speed is only half of used to be. (customer)

That does seem to have improved matters, the downstream achievable rate is well up but I'm confused by this
Quote
9 - Noise margin:  5.9/6.0
Since the line is banded I would have expected the DS noise margin to have gone up somewhat.
Quote
I removed the ring wire (number 3) on one of the face plate
Might be worth removing from all faceplates as,depending on rouing of wires, it can still sometimes act as a aerial for noise pickup even when disconnected at one end
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: broadbad speed is only half of used to be. (customer)

For reasons I don't  understand it sometimes isn't higher as you would expect (I remember discussing it with JoJo in another thread)
Superuser
Superuser
Posts: 6,554
Thanks: 665
Fixes: 50
Registered: 30-07-2007

Re: broadbad speed is only half of used to be. (customer)

Quote
For reasons I don't  understand
Likewise.