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boardband BANDing problem

rpwd
Grafter
Posts: 30
Registered: 03-04-2012

boardband BANDing problem

Dear Joanne, would you please lift the banding for my broadband connect? the plusnet account page said it should be 5-8M. But now it is still 1M after the engineer changed the socket on the wall.
5 REPLIES
rpwd
Grafter
Posts: 30
Registered: 03-04-2012

Re: boardband BANDing problem

the socket has been changed. the broadband still goes off every 10 minutes. I am bearing with the painful connection now
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: boardband BANDing problem

Hi rpwd,
I've just changed the profile on our side to 9200 to allow for your new BT IP profile. You should see the increase shortly.
Jojo Smiley
rpwd
Grafter
Posts: 30
Registered: 03-04-2012

Re: boardband BANDing problem

thank you so much, Joanne, Is there any thing I should do? Should I restart the router as well?
I will be back if the speed gets back to normal.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: boardband BANDing problem

Nothing you need to do. Once it takes effect it will just drop the PPP session automatically Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: boardband BANDing problem

Thanks for your PM, glad to hear it's ok now Smiley