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between the Devil and the deep blue sea

bart
Newbie
Posts: 3
Registered: ‎14-11-2015

between the Devil and the deep blue sea

My Plusnet service was supposed to start on 10th November, on the morning of the 10th my line went from a normal dial tone to unusable with no dial tone, something was clearly changed at the local exchange.
I now have no broadband and cannot make an outgoing call
I have been onto Plusnet and end up being on hold on my mobile for an hour in each case nothing is resolved
What exactly do I have to do to get some action and get this fixed?
I believe I have been monumentally f*cked over by BT ,and can find no way to get through to anyone
currently on hold for another 45 minutes
2 REPLIES
bart
Newbie
Posts: 3
Registered: ‎14-11-2015

Re: between the Devil and the deep blue sea

Date                 Download Speed         Upload Speed
Today 13:17         128 kbps (16kB/s) 374 kbps (46.8kB/s)
Today 13:13  124 kbps (15.5kB/s) 132 kbps (16.5kB/s)
Today 13:09         125 kbps (15.6kB/s) 373 kbps (46.6kB/s)
bart
Newbie
Posts: 3
Registered: ‎14-11-2015

Re: between the Devil and the deep blue sea

Woohoo - line has been repaired
cqalled Plusnet again they did a line reset, best speed I have ever had here!
Date               Download Speed            Upload Speed
Today 14:41         3383 kbps (423kB/s)       379 kbps (47.4kB/s)